When I press Confirm Order the page just reloads.
So I log in as VIP customer. VIP group gets free digital downloads. The product discount is set up as $0.
I have Free checkout enabled and it has worked in the past.
It just wont process the order. When I check Customer Activity Report I see that there is a new order.
I open the order and the status is cancelled????
Last edited by lockiedownunder on Wed Aug 27, 2025 4:49 pm, edited 1 time in total.
OC 3.0.4.1
PHP 8.2
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Please provide a link to your website.
Have you checked your admin settings?
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
What is order status set on free checkout?
Got a burning question at 3 AM that even Google shrugs at? There’s a not-so-secret inbox that might just have your answer: khnaz35@gmail.com
Breathe in some nature while you're at it. It’s cheaper than therapy. 
Feel free to sling a bear my way via PayPal @ khnaz35@gmail.com
My website = locksdownunder.com.au
Attached is settings in my site
Attached is settings in my site
Attachments
???OC 3.0.4.1
PHP 8.2
Keep Smiling
And total?
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
Total is zero because VIP pays $0
Here is a quick video
https://drive.google.com/file/d/1pIo_lC ... sp=sharing
OC 3.0.4.1
PHP 8.2
Keep Smiling
Difficult to say because we can’t test, see anything or know if you have a modification.
The video shows it is disabled .. so that indicates a controller file refusing the transaction .. could be rounding so it looks like 0 but actually 0.0001 ..
Have you tried checking the logs in the console?
The video shows it is disabled .. so that indicates a controller file refusing the transaction .. could be rounding so it looks like 0 but actually 0.0001 ..
Have you tried checking the logs in the console?
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
Nothing on Log files. Yes I'm slowly gathering extentions/modifications.by mona wrote: ↑Mon Aug 18, 2025 2:24 amDifficult to say because we can’t test, see anything or know if you have a modification.
The video shows it is disabled .. so that indicates a controller file refusing the transaction .. could be rounding so it looks like 0 but actually 0.0001 ..
Have you tried checking the logs in the console?
I don't know where to turn from help. It seems OC is not well supported
I always get help from yourself and one other so thank you.OC 3.0.4.1
PHP 8.2
Keep Smiling
Check your PHP error logs on the server (not just the OpenCart error log); they’re usually located in the root of your home directory.
When the confirm button fails like that, it’s typically caused by an issue with sending email or another internal error.
Also, open your browser and use Chrome’s Inspector to see if any JavaScript errors are being thrown in console.
--
When the confirm button fails like that, it’s typically caused by an issue with sending email or another internal error.
Also, open your browser and use Chrome’s Inspector to see if any JavaScript errors are being thrown in console.
--
Backup and learn how to recover before you make any changes!
I tried to place a test order but i don't see freecheck is enabled on the site
Got a burning question at 3 AM that even Google shrugs at? There’s a not-so-secret inbox that might just have your answer: khnaz35@gmail.com
Breathe in some nature while you're at it. It’s cheaper than therapy.
Feel free to sling a bear my way via PayPal @ khnaz35@gmail.com
Sorry to say, but with that little informations you already have provided, no one really is able to help you!lockiedownunder wrote: ↑Mon Aug 18, 2025 4:44 amNothing on Log files. Yes I'm slowly gathering extentions/modifications.by mona wrote: ↑Mon Aug 18, 2025 2:24 amDifficult to say because we can’t test, see anything or know if you have a modification.
The video shows it is disabled .. so that indicates a controller file refusing the transaction .. could be rounding so it looks like 0 but actually 0.0001 ..
Have you tried checking the logs in the console?
I don't know where to turn from help. It seems OC is not well supported
Here are a view users able to help you, when you give them the chance to do.
Beside the fact that this site is terrible slowly, produce some errors (see developer console in your browser), if we here should be able to test your checkout give us the opportunity for that.
E.g. create one VIP client, define a product to use - provide that details here .. and then we will see.
No one here wants to waste his time with complicated procedures - the more it will be free if given here.
It's up to you how fast you get then help ..
On the other side you can also hire one of us here and pay for the servie then.
That's the rules.
Full Stack Web Developer :: Dedicated OpenCart Development & Support DACH Region
Contact for Custom Work / Fast Support.
Any error messages when you do this in the developer tools? Press F12 to see it.
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Hey thank you,OSWorX wrote: ↑Mon Aug 18, 2025 4:52 pmSorry to say, but with that little informations you already have provided, no one really is able to help you!lockiedownunder wrote: ↑Mon Aug 18, 2025 4:44 amNothing on Log files. Yes I'm slowly gathering extentions/modifications.by mona wrote: ↑Mon Aug 18, 2025 2:24 amDifficult to say because we can’t test, see anything or know if you have a modification.
The video shows it is disabled .. so that indicates a controller file refusing the transaction .. could be rounding so it looks like 0 but actually 0.0001 ..
Have you tried checking the logs in the console?
I don't know where to turn from help. It seems OC is not well supported
Here are a view users able to help you, when you give them the chance to do.
Beside the fact that this site is terrible slowly, produce some errors (see developer console in your browser), if we here should be able to test your checkout give us the opportunity for that.
E.g. create one VIP client, define a product to use - provide that details here .. and then we will see.
No one here wants to waste his time with complicated procedures - the more it will be free if given here.
It's up to you how fast you get then help ..
On the other side you can also hire one of us here and pay for the servie then.
That's the rules.
I'm sorry I don't want to waste anyones time & didn't realise what I needed to do.
Please log in at: locksdownunder.com.au
Phone: 123456
Password: TeStViP
Purchase product "Ajax Safes Brochure"
OC 3.0.4.1
PHP 8.2
Keep Smiling
Please increase stock - currently not enough to proceed the checkout!
Full Stack Web Developer :: Dedicated OpenCart Development & Support DACH Region
Contact for Custom Work / Fast Support.
Ahh found error log.
these are the last few errors showing in the error log
2025-08-19 06:46:53.705671 [INFO] [1788100] [T0] [119.18.0.192HTTP2-17#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/404.shtml]
2025-08-19 06:46:53.705660 [INFO] [1788100] [T0] [119.18.0.192
2025-08-19 06:46:53.702953 [INFO] [1788100] [T0] [119.18.0.192
2025-08-19 06:46:53.702933 [INFO] [1788100] [T0] [119.18.0.192
2025-08-19 06:38:18.359647 [INFO] [1788099] [T0] [31.13.115.114HTTP2-1#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/403.shtml]
2025-08-19 05:14:16.676678 [INFO] [742603] [T0] [40.77.167.150:42977:HTTP2-7#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/404.shtml]
2025-08-19 05:14:16.676654 [INFO] [742603] [T0] [40.77.167.150:42977:HTTP2-7#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/store/catalog/view/javascript/jquery/owl-carousel/owl.carousel.min.js]
2025-08-19 05:14:12.965391 [INFO] [742603] [T0] [165.227.185.228HTTP2-1#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/403.shtml]
2025-08-19 05:14:12.965376 [INFO] [742603] [T0] [165.227.185.228
2025-08-19 05:14:03.654949 [INFO] [742603] [T0] [157.55.39.205:5312:HTTP2-3#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/404.shtml]
2025-08-19 05:14:03.654933 [INFO] [742603] [T0] [157.55.39.205:5312:HTTP2-3#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/store/catalog/view/javascript/jquery/owl-carousel/owl.carousel.css]
2025-08-19 04:42:14.517830 [INFO] [742602] [T0] [66.249.75.108:59554#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/404.shtml]
2025-08-19 04:42:14.517813 [INFO] [742602] [T0] [66.249.75.108:59554#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/index.php]
2025-08-19 04:26:40.676944 [INFO] [742604] [T0] [5.78.122.81:47294:HTTP2-11#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/404.shtml]
2025-08-19 04:26:40.676922 [INFO] [742604] [T0] [5.78.122.81:47294:HTTP2-11#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/store/catalog/view/javascript/jquery/owl-carousel/owl.carousel.min.js]
HTTP2-17#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/404.shtml] 
HTTP2-1#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/403.shtml] 
HTTP2-1#APVH_locksdownunder.com.au:443] File not found [/home/ch3k8qzv/public_html/403.shtml] OC 3.0.4.1
PHP 8.2
Keep Smiling
Look for the PHP error log...
Check if you have a /logs directory in your site’s root. If you don’t see it, reach out to your web host for help locating the correct error log.
Are you using cPanel?
---
Check if you have a /logs directory in your site’s root. If you don’t see it, reach out to your web host for help locating the correct error log.
Are you using cPanel?
---
Backup and learn how to recover before you make any changes!
Yes I am using cpanel but I don't really know what I'm doing. I'm just feeling my way through. I'll have another look tonight when I get home
OC 3.0.4.1
PHP 8.2
Keep Smiling
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