Built-in Product Return form not triggering emails

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Post by msklut » Thu May 21, 2020 10:14 pm

We are not receiving emails when customers use the built-in Product Return form. Our email alerts are working fine otherwise. Under Settings > Mail > Alert Mail, we have all the options selected (Register, Affiliate, Orders, Reviews). Thought it was interesting there was no option for 'Returns.'

Any suggestions?

We're running OpenCart 3.0.2.0
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Re: Built-in Product Return form not triggering emails

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Post by straightlight » Fri May 22, 2020 6:17 am

Yes, I have already reported this issue to Daniel recently. He is aware of the situation regarding the product return lookup.

Dedication and passion goes to those who are able to push and merge a project.

Regards,
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Re: Built-in Product Return form not triggering emails

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Post by msklut » Sun May 24, 2020 9:43 pm

We recently discovered iSenseLabs has an extension that fixes this exact issue. Works like a charm .

https://isenselabs.com/products/view/ma ... uct-return
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Re: Built-in Product Return form not triggering emails

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Post by straightlight » Mon May 25, 2020 2:23 am

Hi msklut,

The following topic has been updated accordingly: viewtopic.php?f=2&t=217130&p=788384#p788384 . Thank you for your feedback on this!

Dedication and passion goes to those who are able to push and merge a project.

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Re: Built-in Product Return form not triggering emails

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Post by kirkhall » Sat Oct 28, 2023 8:19 am

Is there a reason that "returns" has not been added at Settings > Mail > Alert Mail.
I know this is an old post and I do see Isense has a extension for this but why isn't it already there? Has to be a reason.
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Re: Built-in Product Return form not triggering emails

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Post by KaleStud » Wed Nov 20, 2024 1:18 am

In a new installation of 3.0.3.8 all of a sudden my customers didn't get a confirmation of their RMA's.
I tried all fixes I could find but to no avail.
In the end I purchased this extension that was the solution for me:
https://www.opencart.com/index.php?rout ... n_id=44589
You can switch admin E-mails and customer-emails on and off or both. It is multilingual and uses html for styling.
I'm happy with it and it works like a charm.
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Re: Built-in Product Return form not triggering emails

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Post by noramila » Thu Dec 26, 2024 1:41 pm

I also faced a similar issue and after trying a few fixes, I found that using the iSenseLabs extension works perfectly to resolve the email notification issue with the Product Return form.
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