Post by oase » Wed Mar 22, 2017 8:59 pm

Hello,

in the Backend in the order detail view on the left hand side normally the view shows the billing address of the customer. But when I enter a customer in Switzerland the country-field is not shown.
I checked the database and in the table "order" the field "payment_country" was empty. But the field "payment_country_id" showed 204 for switzerland.
So why is switzerland not shown in the detail view of the order? Germany, Austria...and the other countries are shown as expected, but not Switzerland.

For a quick solution i entered "Switzerland" in the databasefiled "payment_country" for our customer so that he can print the invoice. But I'd like to know how to fix this issue in general?

Thanks in advance.
OASE

PS.:Shop-Version is 2.2.0.0 and X-Shipping extension is installed. TheKitchen Tempalte is used for the frontend. But shouldn't interfere with the backend right?

Newbie

Posts

Joined
Fri Jul 15, 2016 10:43 pm

Post by IP_CAM » Wed Mar 22, 2017 9:26 pm

did you set/declare the Value for this correctly ?
Ernie
Image

My Github OC Site: https://github.com/IP-CAM
5'600 + FREE OC Extensions, on the World's largest private Github OC Repository Archive Site.


User avatar
Legendary Member

Posts

Joined
Tue Mar 04, 2014 1:37 am
Location - Switzerland

Post by oase » Wed Mar 22, 2017 10:13 pm

Hi IP_CAM,

yes the values are set. But the status of the country is not active.
I tried to activate it and then went back to order detail view, but with the same result. No country was shown for the shipping address. :'(

My settings are attached to the post.
Image

Attachments

switzerland.PNG

switzerland.PNG (15.66 KiB) Viewed 854 times


Newbie

Posts

Joined
Fri Jul 15, 2016 10:43 pm

Post by IP_CAM » Thu Mar 23, 2017 1:36 am

Well, in my OC v.1.5.6.x, if a product is SET to require shipping, then, the shipping-address
is displayed on the invoice, otherways, just the payment-address exists. It's probably still the same
in OC-2 ! :D But other than that, I have never been reading about such a behaviour, does your Shop
display the shipping address at all on invoices, and the Country only, if a foreign Country is used in the address ?
Ernie
Image

My Github OC Site: https://github.com/IP-CAM
5'600 + FREE OC Extensions, on the World's largest private Github OC Repository Archive Site.


User avatar
Legendary Member

Posts

Joined
Tue Mar 04, 2014 1:37 am
Location - Switzerland

Post by oase » Thu Mar 23, 2017 2:17 am

I'm not talking about the email which the customer or the shop-owner gets. I'm talkin about the backend in the orders detail view.
Sorry for blacking-out lot of stuff on this screenshot, but this are real-data and I don't want to spread them over the net :choke:

The line which is marked red is not showing until i enter the word "Switzerland" directly in the database in this order in the column "payment_country".
And I have no clue why.
Image
Thanks in advance
OASE

Attachments

MissingCountry.PNG

MissingCountry.PNG (36.73 KiB) Viewed 835 times


Newbie

Posts

Joined
Fri Jul 15, 2016 10:43 pm

Post by oase » Mon Mar 27, 2017 8:03 pm

Anybody else any ideas on this issue?

Newbie

Posts

Joined
Fri Jul 15, 2016 10:43 pm
Who is online

Users browsing this forum: No registered users and 50 guests