Post by benmont86 » Thu Jan 22, 2015 12:28 am

Hello everyone

I am using Opencart 2 for the first time and it is looking very neat. However, one major problem I am experiencing is the failure to receive emails when someone makes a purchse. I tried different emails, multiple emails, and nothing, simply no notification so I have no way of knowing when I have a sale except by logging into Opencart every few minutes for now.

Any advice to help me solve the problem will be greatly appreciated

Ben

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Post by onlinemarketer » Thu Jan 22, 2015 12:52 am

I've got the same issue here, have you get any additional emails specified in the mail section of the website settings in admin?

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Post by benmont86 » Thu Jan 22, 2015 1:17 am

Yes, I tried specifying additional emails and still nothing

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Post by onlinemarketer » Thu Jan 22, 2015 4:48 am

I've worked around it by getting a mandril account and changing to smtp - it seems to work now for me.

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Post by R_D » Thu Jan 22, 2015 6:13 am

Have you set the option to receive emails when someone ordered something in the admin store settings?

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Post by benmont86 » Sat Jan 24, 2015 2:20 am

Hi,

Yes, of course I set the option of receiving emails, it is the first thing I did. Using a different software would be ok with me if it werent because it is such a basic thing that any cart system should have working seamlessly. Is there anyone who has found the solution to this problem?

Ben

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Post by adam1330 » Sat Jan 24, 2015 3:03 am

I've had this same problem, emails work if it's from a new account, or the contact form, but not with orders, either to me or the customer.
I've just taken Onlinemarketers advice and set up a Mandrill account, and now it's all working fine. Can't quite understand why Opencart works with the Mandrell SMTP settings but not with my normal email providers SMTP?

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