Post by franz2007 » Fri Jan 16, 2015 1:34 am

hi

i really need help. this is my first problem. every time i edit the order history to any status, it always show 'canceled' (i attached the image for it)

on my 2nd problem, i dont receive any emails from any orders from our site. i try to make a sample test order but we didnt receive any emails + even our contact us form doesnt work either. I already setup the setting for "New Order Alert Mail" to yes but i we stil cat receive any emails. its really frustrating. hope you can help me. thanks

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Post by nijssen » Fri Jan 16, 2015 5:53 am

same problem over here, clicking add history gives an error, please advise

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Post by melbagnato » Fri Jan 16, 2015 11:50 am

Can you post any error logs ? And what is the exact version you are using ?

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Post by franz2007 » Fri Jan 16, 2015 12:13 pm

hi

the problem is it doesnt show any bug error in the site . i look the error log at the cpanel of the hosting but it doesnt show any errors for it :( we use opencart 2.0. i also try to update it using other status like processed, refund etc. but once it save the message post as "canceled". im a bit worry since it might be affected even our inline payments once we update the order history. we really need a help here :(

for the emails, no problem on it now since we fixed it :D

we just need to fix the order history since it look like it has a bug on it. i attached my settings for the orders.

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Post by melbagnato » Fri Jan 16, 2015 5:03 pm

PM me your site details and I'll take a look.

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Post by franz2007 » Fri Jan 16, 2015 5:16 pm

sent pm :)

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Post by franz2007 » Fri Jan 16, 2015 6:44 pm

is it possible thats its from export_import thing or the MOD: Local copy OCMOD by iSenseLabs?

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Post by melbagnato » Fri Jan 16, 2015 8:03 pm

I've send you a PM. I'm having trouble with the username and password now. Have you disabled it?

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Post by zachair » Thu Jan 07, 2016 1:13 am

I'm seeing the same bug, but it doesn't happen on every order. I haven't been able to see a pattern yet on what makes it happen. I'm hoping to see a solution here soon

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