Okay so Im experiencing an issue that has caused my site to completely disappear and leaving me unable to log into my store. The last time I did anything on the site was 2 weeks ago where I just added a single new product which I confirmed had worked immediately after. I have just logged in to update stock levels and at the top of my admin login page I am seeing the following error message:-
Warning: session_start(): open(/var/lib/php/session/sess_9mtn8f1cp1bj20ulh40700trp3, O_RDWR) failed: Permission denied (13) in /var/www/vhosts/andysmotorcycles.com/httpdocs/system/library/session.php on line 11
I just checked my sites home page and it is completely down.
I am not at all savvy when it comes to ssh or anything like that, I know how to login but thats it so if anyone can offer any support Id be more than appreciative. Many thanks.
File permission is wrong and most likely it's the system folder or the system/library/session.php file itself.
DL
DL
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Thanks!
Which FTP program do you use? It's the CHMOD permissions that need to be set and are you on a linux or windows server?supermiff wrote:Thank you for your reply. Can you provide any support on how I can edit the permission of this folder
DL
This account is inactive. Look for us under the name 'EvolveWebHosting' and contact us under that username.
Thanks!
Don't leave files set to 777! More than likely folders should be 755 and individual files should be 644 depending on your web host.supermiff wrote:I use filezilla for ftp but have never been able to use it properly for ssh. I have however in the meantime logged in via zoc6 and managed to repair the error with the following command - chmod 777 /var/lib/php/session
SSH Is a secure connection vs. non secure and I'm guessing that you aren't using the SFTP login screen with Filezilla when you use SSH credentials.
DL
This account is inactive. Look for us under the name 'EvolveWebHosting' and contact us under that username.
Thanks!
Warning: session_start(): open(/tmp/sess_5ff955a67ffbe13b5caa3467a08defbe, O_RDWR) failed: Permission denied (13) in /home/kingasho/public_html/system/library/session.php on line 11
Can someone help me with direct steps how would I fix that error? I have no clue what it means and how to go about fixing it. I cannot log into my admin as well. It just happened and I was not even on the site.
I have access to c-panel - is this is the place to go and get it fixed. What do I do.....can someone help me????
Can someone help me with direct steps how would I fix that error? I have no clue what it means and how to go about fixing it. I cannot log into my admin as well. It just happened and I was not even on the site.
I have access to c-panel - is this is the place to go and get it fixed. What do I do.....can someone help me????
Like RPH said, it's a host issue. Contact them but if you need additional help, PM me.Kinga17006 wrote:Warning: session_start(): open(/tmp/sess_5ff955a67ffbe13b5caa3467a08defbe, O_RDWR) failed: Permission denied (13) in /home/kingasho/public_html/system/library/session.php on line 11
Can someone help me with direct steps how would I fix that error? I have no clue what it means and how to go about fixing it. I cannot log into my admin as well. It just happened and I was not even on the site.
I have access to c-panel - is this is the place to go and get it fixed. What do I do.....can someone help me????
DL
This account is inactive. Look for us under the name 'EvolveWebHosting' and contact us under that username.
Thanks!
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