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How to delete fradulent Gift Vouchers
Posted: Sat Jul 29, 2023 5:30 am
by FatCatGrafix
I have alot of fradulent gift vouchers that appear to possibly have been created by a bot. I tried deleting them, but it wont let me. It has a warning message. "Warning: This voucher cannot be deleted as it is part of an order!" Once I click on the order it refernces an order for fradulent gift certificates that were also created by a bot. I have no way of deleting these. Any idea of how to wipe all of these out? Thanks
Re: How to delete fradulent Gift Vouchers
Posted: Sat Jul 29, 2023 6:28 am
by straightlight
FatCatGrafix wrote: ↑Sat Jul 29, 2023 5:30 am
I have alot of fradulent gift vouchers that appear to possibly have been created by a bot. I tried deleting them, but it wont let me. It has a warning message. "Warning: This voucher cannot be deleted as it is part of an order!" Once I click on the order it refernces an order for fradulent gift certificates that were also created by a bot. I have no way of deleting these. Any idea of how to wipe all of these out? Thanks
OC version.
Re: How to delete fradulent Gift Vouchers
Posted: Sat Jul 29, 2023 12:30 pm
by FatCatGrafix
straightlight wrote: ↑Sat Jul 29, 2023 6:28 am
FatCatGrafix wrote: ↑Sat Jul 29, 2023 5:30 am
I have alot of fradulent gift vouchers that appear to possibly have been created by a bot. I tried deleting them, but it wont let me. It has a warning message. "Warning: This voucher cannot be deleted as it is part of an order!" Once I click on the order it refernces an order for fradulent gift certificates that were also created by a bot. I have no way of deleting these. Any idea of how to wipe all of these out? Thanks
OC version. 3036
Re: How to delete fradulent Gift Vouchers
Posted: Sun Jul 30, 2023 7:39 pm
by JNeuhoff
You should be able to delete the fraudulent orders.
In the long run, you need to get the spambots to stop registering fake accounts and/or fake order orders. Take a look at our
SpamBot Buster tool.
Re: How to delete fradulent Gift Vouchers
Posted: Mon Jul 31, 2023 8:00 pm
by paulfeakins
JNeuhoff wrote: ↑Sun Jul 30, 2023 7:39 pm
In the long run, you need to get the spambots to stop registering fake accounts and/or fake order orders.
Try
https://www.opencart.com/index.php?rout ... er=antropy
Re: How to delete fradulent Gift Vouchers
Posted: Mon Jul 31, 2023 8:45 pm
by FatCatGrafix
Thanks Guys! Those are all great ideas moving forward, but I need to find out how to remove what orders have already been placed. Isnt there a way to go into a file and clear out all orders?
Re: How to delete fradulent Gift Vouchers
Posted: Mon Jul 31, 2023 11:44 pm
by JNeuhoff
So how exactly do you know which orders or gift voucher are fraudulent? Are the orders paid for?
Re: How to delete fradulent Gift Vouchers
Posted: Mon Jul 31, 2023 11:47 pm
by WaxedPerfection
FatCatGrafix wrote: ↑Mon Jul 31, 2023 8:45 pm
Thanks Guys! Those are all great ideas moving forward, but I need to find out how to remove what orders have already been placed. Isnt there a way to go into a file and clear out all orders?
Login to your admin Panel, you can delete the order, then you will be able to delete the voucher in question.
if your note sure; if you try to delete the voucher the pop up will give you the order number its attached to. the orders with them being fake maybe in missing orders etc.
Re: How to delete fradulent Gift Vouchers
Posted: Tue Aug 01, 2023 6:17 am
by FatCatGrafix
Thanks Guys! Those are all great ideas moving forward, but I need to find out how to remove what orders have already been placed. Isnt there a way to go into a file and clear out all orders?
[/quote]
Login to your admin Panel, you can delete the order, then you will be able to delete the voucher in question.
if your note sure; if you try to delete the voucher the pop up will give you the order number its attached to. the orders with them being fake maybe in missing orders etc.
[/quote]
I'm not sure where to find the orders to delete them. I do know how to get into the cPanel, but I'm not sure where to go from there. Would it be under Files or Databases (phpMyAdmin)? Is it possible to get the key strokes I need to do once I go to the cPanel?
Re: How to delete fradulent Gift Vouchers
Posted: Tue Aug 01, 2023 4:12 pm
by WaxedPerfection
Try it in the demo account of opencart
https://demo.opencart.com/admin
user demo
password demo
its the admin panel of your store not cpanel.
Navigation >> Orders >> Select the Order Delete (red button trash can icon)
Navigation >> Gift Vouchers >> Select the Fake Voucher Delete (red button trash can icon)
(there are none in the demo at the moment but im sure it will help a little)
Re: How to delete fradulent Gift Vouchers
Posted: Tue Aug 01, 2023 11:45 pm
by paulfeakins
FatCatGrafix wrote: ↑Tue Aug 01, 2023 6:17 am
I'm not sure where to find the orders to delete them. I do know how to get into the cPanel, but I'm not sure where to go from there. Would it be under Files or Databases (phpMyAdmin)? Is it possible to get the key strokes I need to do once I go to the cPanel?
You can't just go into the database and start deleting stuff, you're likely to break things.
You should probably post a job in the
Commercial Support Forum.