Orders Not being logged

Hi all.
My problem is with my openCart v3.0.4.0. (hope I am in the correct area here) It takes orders and processes them through authorize.net. The problems I am having are :
1. the orders aren't being logged in the opencart system; when I check latest orders they are not being added to the opencart database so I don't know what people are ordering.
2. the system is sending out a notification email to an extra email address of one of my employees. I have only two emails in my system, the site email, my email in the additional email alert in system/settings/mail.

I am not so much bothered by the extra email I am much more concerned with the recent orders not being logged. Does anyone have an idea of why /where this could be remedied?
Any help would be appreciated. thanks in advance.

This is the wrong section as it's for version 4.x not 3.0.x.

If you filter the orders by Order Status - Missing Orders do you see them?

Have you check both the OpenCart error log and the PHP error log (ask your host if you don't know where its is)?

ADD Creative wrote: ↑

Wed May 28, 2025 11:22 pm

This is the wrong section as it's for version 4.x not 3.0.x.

Moved.

Thanks I do understand that the version starts with 3.0 but it also has 4.0 in the version, like this 3.0.4.0 Can an admin move this post to the correct area?
I think the problem may be with a UPS shipping module. I checked my error log and it looks like extension upsmodule is the problem, it's not being loaded. Do I find a new extension and load that? Thanks

daveygz wrote: ↑

Thu May 29, 2025 10:50 pm

Thanks I do understand that the version starts with 3.0 but it also has 4.0 in the version, like this 3.0.4.0 Can an admin move this post to the correct area?
I think the problem may be with a UPS shipping module. I checked my error log and it looks like extension upsmodule is the problem, it's not being loaded. Do I find a new extension and load that? Thanks

Please provide as much info as you can.
Yes 3.x.x.x are all opencart 3 versions as all that start with 4. are 4 versions.
But "not being loaded" and something in the error log.... ok what exactly is the error? I am GUESSING the UPS module isn't working anymore to give quotes and that is the cause of the issue are reporting. UPS has gone to an OAuth requirement to get quotes so that very well could be what he issue is. Since you are just using UPS to get quotes for cost of shipping, turn it off and activate the FedEx shipping estimate extension and see if your orders are recorded properly.
If so... then you have found the problem.
And if that is the cause then you will have to replace the UPS extension with one that works as the built in version is legacy, there are a few in the marketplace you can use in place of the legacy version.
Mike

Thanks Q! I'll see if I can find a good UPS Extension.

Yeah, the built-in UPS shipping won't work anymore. We have removed it from the OpenCart 3.0.x.x branch.

See also this forum thread.

I had such case with an other payent provider, not authorize but the process is quite similar.
Customer is at checkout.
Clicks confirm and gets redirected to the provider page where they enter credit card info
THEN they are been redirected to the store.
...
Simply the redirect never happened in those cases based on RAW access logs.
We resorted to checking the missing orders, since all the data was already there and money is received so we processed them as usual.

Why the redirect did not happen, who knows but these cases were rare.
If by making a test order it also does not log, you should investigate the authorize redirect / response - if its valid or not.

gogoweb wrote: ↑

Sat Jun 28, 2025 6:12 am

I had such case with an other payent provider, not authorize but the process is quite similar.
Customer is at checkout.
Clicks confirm and gets redirected to the provider page where they enter credit card info
THEN they are been redirected to the store.
...
Simply the redirect never happened in those cases based on RAW access logs.
We resorted to checking the missing orders, since all the data was already there and money is received so we processed them as usual.

Why the redirect did not happen, who knows but these cases were rare.
If by making a test order it also does not log, you should investigate the authorize redirect / response - if its valid or not.

Seems different then what daveygz indicated. So please start a new thread as this seems to be related to your payment extension.
In your new thread please provide your exact OC versions, your extensions you use, to include the payment extension you use.
The redirect back to the cart from the payment processor could have few causes to include a silent post that doesn't happen but as indicated please start a new thread with all the needed details.
Mike