Post by jorem » Thu Sep 26, 2019 8:31 pm

On OC 3.0.3.2
Using the extension that makes shop owner get same mail as customer since shop owner need all order details which the default mail to him doesn't. However, the mail doesn't show any comment that the buyer might add. Have found and tested a couple of solutions posted in the forum, but none actually works. Anyone?

Danny

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Post by kestas » Thu Sep 26, 2019 8:58 pm

jorem wrote:
Thu Sep 26, 2019 8:31 pm
On OC 3.0.3.2
Using the extension that makes shop owner get same mail as customer since shop owner need all order details...
Please ask extension developer regarding that...

Custom OpenCart modules and solutions. You can write PM with additional questions... Extensions you can find here


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Post by paulfeakins » Fri Sep 27, 2019 6:11 pm

I've seen on the forums somewhere a post that describes adding a bcc to the system-wide mail function so that the store admin gets all emails exactly as they are received by the customer. It may be that the customer also doesn't receive the comments box?

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Post by jorem » Fri Sep 27, 2019 7:59 pm

paulfeakins wrote:
Fri Sep 27, 2019 6:11 pm
I've seen on the forums somewhere a post that describes adding a bcc to the system-wide mail function so that the store admin gets all emails exactly as they are received by the customer. It may be that the customer also doesn't receive the comments box?
Thanks for suggestion, but I think you missed the point. :-) We already get exactly the same mail as the customer. But since the customers mail doesn't show the comments the customer has made, nor do the mail we get.

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Post by paulfeakins » Fri Sep 27, 2019 10:00 pm

Ah so you just need the comments box added to order emails.

See here: viewtopic.php?t=57911

Locking topic.

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Post by jorem » Sun Sep 29, 2019 8:36 pm

Checked that. It's 7 years old thread. Doesn't work as it's for a previous version of OC, referring to files, etc, that no longer exists.

Maybe it's just me. But that it's impossible to make customer comments included in the mail to shop owner unless you're a OC pro is pretty appalling. In this case, it's food delivery business. When a customer add e.g. text about food ingredients that must be left out due allergy, it's obviously crucial that the info is shown in the mail.

Why not check the admin of the shop? Because the mails are in plain sight for all staff to read and the shop owner has no intention of letting everyone be able to login as admins.

So, can you fix this for me? Make customer comments shown in the confirmation mail to the customer (which also sends to shop owner)?

Cheers,
Danny

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Post by jorem » Mon Sep 30, 2019 5:47 pm

Thanks. The second one solved the problem!

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Post by maffe » Sun Dec 22, 2024 12:36 am

jorem wrote:
Mon Sep 30, 2019 5:47 pm
Thanks. The second one solved the problem!
I need it now for version 3.0.4.0. But second link is now a 404 error.
Do you have the extension, or someone else?

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Post by khnaz35 » Sun Dec 22, 2024 12:37 am

maffe wrote:
Sun Dec 22, 2024 12:36 am
I need it now for version 3.0.4.0. But second link is now a 404 error.
Do you have the extension, or someone else?
Drop me email i have a solution for you

Got an urgent question that’s keeping you up at night? There might just be a magical inbox ready to help: khnaz35@gmail.com
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