Cannot get into customer info - HTTP ERROR 500

Hello! For awhile now, I can't get into customer info. My customers can't go in and change their info like their email address and when I try to go into their account from the admin side, I can't either. In both instances, we get a "This page isn’t working moonvixendesigns.com is currently unable to handle this request. HTTP ERROR 500". I've tried looking at error logs but they don't seem to show this error. Here are all the errors for the last 3 months.

I have an extension called customer manager that has worked fine without issue. I did try removing that extension and it did not fix the issue. Thanks in advance for any help.

Version 3.0.3.8
Default theme

2024-03-21 9:21:35 - PHP Warning: fread(): Length parameter must be greater than 0 in /home/u120218150/domains/moonvixendesigns.com/public_html/system/library/cache/file.php on line 32
2024-04-23 19:06:11 - PHP Warning: unlink(/home/u120218150/domains/moonvixendesigns.com/storage/cache/cache.currency.1713899158): No such file or directory in /home/u120218150/domains/moonvixendesigns.com/public_html/system/library/cache/file.php on line 17
2024-04-24 2:52:38 - PP_STANDARD :: TOTAL PAID MISMATCH! 1.29
2024-05-04 22:23:46 - PHP Warning: unlink(/home/u120218150/domains/moonvixendesigns.com/storage/cache/cache.country.catalog.1714861416): No such file or directory in /home/u120218150/domains/moonvixendesigns.com/public_html/system/library/cache/file.php on line 17
2024-05-05 6:53:07 - PP_STANDARD :: TOTAL PAID MISMATCH! 9.34
2024-05-08 19:22:43 - PP_STANDARD :: TOTAL PAID MISMATCH! 22.46
2024-06-09 17:55:55 - PHP Notice: Undefined index: name in /home/u120218150/domains/moonvixendesigns.com/storage/modification/catalog/controller/product/product.php on line 654
2024-06-09 17:55:55 - PHP Notice: Undefined index: text in /home/u120218150/domains/moonvixendesigns.com/storage/modification/catalog/controller/product/product.php on line 658
2024-06-09 17:58:23 - PHP Warning: Division by zero in /home/u120218150/domains/moonvixendesigns.com/storage/modification/catalog/controller/product/category.php on line 376
2024-06-09 18:02:40 - PHP Warning: Division by zero in /home/u120218150/domains/moonvixendesigns.com/storage/modification/catalog/controller/product/category.php on line 376
2024-06-09 18:02:42 - PHP Warning: Division by zero in /home/u120218150/domains/moonvixendesigns.com/storage/modification/catalog/controller/product/category.php on line 376
2024-06-23 14:57:51 - PHP Notice: Undefined index: code in /home/u120218150/domains/moonvixendesigns.com/public_html/admin/model/design/layout.php on line 38
2024-06-23 14:57:51 - PHP Notice: Undefined index: code in /home/u120218150/domains/moonvixendesigns.com/public_html/admin/model/design/layout.php on line 38

The errors you provided are just warning so those should not have created the 500 error, mostly fatal error can cause the 500 error.
https://webocreation.com/common-opencar ... olve-them/
Blank White Pages or 500 Internal Server Error
Blank white pages are a PHP error that for some reason the error messages don’t show because your server is not set up to display the errors.
Go to the admin>> System >> Setting >> Edit store >> Server tab and at the end where you see the Error handling choose Yes to “Display Errors “.
If you still don’t see the error, you need to login in to your server and open php.ini and add code below: display_errors = 1; error_reporting = E_ALL; log_errors = 1;
If you still don’t see the error then open index.php and add code below at the top (line 2): ini_set(‘display_errors’, 1); ini_set(‘log_errors’, 1); error_reporting(E_ALL);
Still seeing the error then, set your “Output Compression Level” to 0 in the System > Settings > Server tab.
If you see the error, solve the issues but if you did not see the errors then most probably it will be a Server error.
You can see error logs in the file also if you had enabled it.
Hope you can find the cause of the error.

MoonVixenDesigns wrote: ↑

Wed Jun 26, 2024 11:31 pm

Hello! For awhile now, I can't get into customer info. My customers can't go in and change their info like their email address and when I try to go into their account from the admin side, I can't either. In both instances, we get a "This page isn’t working moonvixendesigns.com is currently unable to handle this request. HTTP ERROR 500".

If you didn't make any changes and this suddenly started happening it might be that your web host upgraded PHP without telling you. You could send them a support ticket to ask about this.

If that is the case you might need to move to hosting on a previous PHP version (we offer that) or pay a developer to fix the code for newer PHP versions.