After upgrade, client can´t finish the order ( after choosing shipping address getting logging out )
Hi. Looking for wisdom here. In short - it starts after updating to OpenCart to 3.0.3.9 The client puts products in the shopping cart, starts to check out ,choosing the parcel machines from drop down menu or even just option "Pick myself - no shipping ) , selects it … and then the program logs the client out … then client need to log in again, the cart shows that there is still stuff in the shopping cart and if you do the same procedure again, it logs out again … There was no such mess with the previous version, the previous version was something 3.0…” Will add short wideo from screen. Thank you.
Attachments
What version did you upgrade from?
Did you clear all the caches, including web browser?
Did you refresh the modifications?
Are you shipping extensions compatible with 3.0.3.9?
Have you checked both the PHP and OpenCart error logs?
Have you checked your web browser's developer console for errors?
Did you clear all the caches, including web browser?
Did you refresh the modifications?
Are you shipping extensions compatible with 3.0.3.9?
Have you checked both the PHP and OpenCart error logs?
Have you checked your web browser's developer console for errors?
ADD Creative wrote: ↑Wed May 01, 2024 8:04 pmWhat version did you upgrade from? - I did from 3.0.3.2
Did you clear all the caches, including web browser? - yes
Did you refresh the modifications? - yes
Are you shipping extensions compatible with 3.0.3.9? - yes , as far as I did check the extension creator page.
Have you checked both the PHP and OpenCart error logs? - OpenCart error log does not show nothing, blank page .. PHP .. I don't know, how to check .. anyway, I have to upgrade it to 8.. right now it runs PHP7.3
Have you checked your web browser's developer console for errors? - no
Did you update the storage directory when you did the upgrade?
Your PHP error log might be a error_log file in you web root. You can use also use phpinfo() to find it or ask your host where it would be.
Also use your web browser's developer console to check for errors.
You could test with one of the OpenCart default shipping extensions to see if that has the same issue.
Your PHP error log might be a error_log file in you web root. You can use also use phpinfo() to find it or ask your host where it would be.
Also use your web browser's developer console to check for errors.
You could test with one of the OpenCart default shipping extensions to see if that has the same issue.
It looks like you left your extensions installed prior to run the upgrade wizard. Normally, all extensions must be uninstalled, with backups, prior to run the upgrade. Alternatively, since you mentioned on your first post that PHP versions also shows different results, you could run a fresh install of OC and notice the differences between both PHP versions afterwards and prior integrating your database back into your store.kolekoll wrote: ↑Wed May 01, 2024 7:06 pmHi. Looking for wisdom here. In short - it starts after updating to OpenCart to 3.0.3.9 The client puts products in the shopping cart, starts to check out ,choosing the parcel machines from drop down menu or even just option "Pick myself - no shipping ) , selects it … and then the program logs the client out … then client need to log in again, the cart shows that there is still stuff in the shopping cart and if you do the same procedure again, it logs out again … There was no such mess with the previous version, the previous version was something 3.0…” Will add short wideo from screen. Thank you.
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
I just tested the checkout sequence at your website at omapood.ee , and it works fine! Unable to reproduce your error.kolekoll wrote: ↑Wed May 01, 2024 7:06 pmHi. Looking for wisdom here. In short - it starts after updating to OpenCart to 3.0.3.9 The client puts products in the shopping cart, starts to check out ,choosing the parcel machines from drop down menu or even just option "Pick myself - no shipping ) , selects it … and then the program logs the client out … then client need to log in again, the cart shows that there is still stuff in the shopping cart and if you do the same procedure again, it logs out again … There was no such mess with the previous version, the previous version was something 3.0…” Will add short wideo from screen. Thank you.
Export/Import Tool * SpamBot Buster * Unused Images Manager * Instant Option Price Calculator * Number Option * Google Tag Manager * Survey Plus * OpenTwig
Hi. Yes, because I did downgrade to 3.0.3.2 .. back again .. with this version of OC, everything works perfectly .. So, too many customers complained ... went back to this version. Before I do upgrade, I'll uninstall that shipping module and after that will install again shipping module and then I'll see .. I thank everybody, who gave suggestions.JNeuhoff wrote: ↑Wed May 01, 2024 11:54 pmI just tested the checkout sequence at your website at omapood.ee , and it works fine! Unable to reproduce your error.kolekoll wrote: ↑Wed May 01, 2024 7:06 pmHi. Looking for wisdom here. In short - it starts after updating to OpenCart to 3.0.3.9 The client puts products in the shopping cart, starts to check out ,choosing the parcel machines from drop down menu or even just option "Pick myself - no shipping ) , selects it … and then the program logs the client out … then client need to log in again, the cart shows that there is still stuff in the shopping cart and if you do the same procedure again, it logs out again … There was no such mess with the previous version, the previous version was something 3.0…” Will add short wideo from screen. Thank you.
Last edited by kolekoll on Thu May 02, 2024 12:35 am, edited 1 time in total.
Hi. Will try that. Thank you !straightlight wrote: ↑Wed May 01, 2024 11:45 pmIt looks like you left your extensions installed prior to run the upgrade wizard. Normally, all extensions must be uninstalled, with backups, prior to run the upgrade. Alternatively, since you mentioned on your first post that PHP versions also shows different results, you could run a fresh install of OC and notice the differences between both PHP versions afterwards and prior integrating your database back into your store.kolekoll wrote: ↑Wed May 01, 2024 7:06 pmHi. Looking for wisdom here. In short - it starts after updating to OpenCart to 3.0.3.9 The client puts products in the shopping cart, starts to check out ,choosing the parcel machines from drop down menu or even just option "Pick myself - no shipping ) , selects it … and then the program logs the client out … then client need to log in again, the cart shows that there is still stuff in the shopping cart and if you do the same procedure again, it logs out again … There was no such mess with the previous version, the previous version was something 3.0…” Will add short wideo from screen. Thank you.
Thank you, will try that too .ADD Creative wrote: ↑Wed May 01, 2024 10:33 pmDid you update the storage directory when you did the upgrade? - no
Your PHP error log might be a error_log file in you web root. You can use also use phpinfo() to find it or ask your host where it would be.
Also use your web browser's developer console to check for errors.
You could test with one of the OpenCart default shipping extensions to see if that has the same issue.
Who is online
Users browsing this forum: No registered users and 2 guests
