Post by Adminas99999 » Mon Mar 04, 2024 5:17 pm

Hello,

I have problem and cant find solution for it. OC version 3.0.3.7

Website: mototop.lt

Maybe anyone else has faced this problem and can help me to solve this?

When I'm surfing on my website and when I click on product/logo to go home page/category and etc. - sometimes on click - website redirects me randomly to customer login page, its very annoying for me and my clients. I have checked links on hover before click, they are not changing - they are correct, but why its redirecting for that page thats its not on the link?

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Post by JNeuhoff » Mon Mar 04, 2024 7:26 pm

I am unable to reproduce this issue on your website. However, you may consider a better web theme, a better location for your filter module, and a cleaner navigation.

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Post by Adminas99999 » Mon Mar 04, 2024 7:33 pm

Faster to reproduce problem, using different browsers

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Post by paulfeakins » Mon Mar 04, 2024 11:21 pm

Adminas99999 wrote:
Mon Mar 04, 2024 5:17 pm
sometimes on click - website redirects me randomly to customer login page
My first thought is possibly server-side caching at your host?

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Post by Adminas99999 » Tue Mar 05, 2024 8:59 pm

paulfeakins wrote:
Mon Mar 04, 2024 11:21 pm
Adminas99999 wrote:
Mon Mar 04, 2024 5:17 pm
sometimes on click - website redirects me randomly to customer login page
My first thought is possibly server-side caching at your host?
Nop, any other ideas about this? Still not solved

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Post by JNeuhoff » Tue Mar 05, 2024 10:47 pm

I still think it's related to your web theme, which seems to be of poor software design.

Why on earth does your home page require at least 392 server requests to load? Most of them to redundant webp resources.
Or your product page coming in with at least 146 requests (and still counting up further after page is loaded), again with loads of redundant webp resources not relevant to the product.

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Post by Adminas99999 » Tue Mar 05, 2024 11:34 pm

Possible to fix current theme to make frontend look as it is?

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Post by JNeuhoff » Wed Mar 06, 2024 1:52 am

Adminas99999 wrote:
Tue Mar 05, 2024 8:59 pm
paulfeakins wrote:
Mon Mar 04, 2024 11:21 pm
Adminas99999 wrote:
Mon Mar 04, 2024 5:17 pm
sometimes on click - website redirects me randomly to customer login page
My first thought is possibly server-side caching at your host?
Nop, any other ideas about this? Still not solved
I think your website uses the Lightning caching, and still it manages to be actually slower than it should be!

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Post by Adminas99999 » Wed Mar 06, 2024 6:19 pm

Yes, we use that. Looking for solution without changing theme, I could pay for the job.

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Post by paulfeakins » Thu Mar 07, 2024 12:38 am

Adminas99999 wrote:
Wed Mar 06, 2024 6:19 pm
Yes, we use that. Looking for solution without changing theme, I could pay for the job.
You could post in the ourselves or post a job in the Commercial Support Forum then?

Perhaps the redirects aren't random, it's just the website being very slow?

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Post by paulfeakins » Thu Mar 07, 2024 12:39 am

I had a click around but I didn't get randomly redirected.

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Post by Adminas99999 » Mon Mar 25, 2024 10:40 pm

After long research I found corrupted JS file from one extension with size - 0 kb, replaced with correct one and it fixed everyting.

Thanks all for help

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Post by paulfeakins » Tue Mar 26, 2024 7:41 pm

Adminas99999 wrote:
Mon Mar 25, 2024 10:40 pm
it fixed everyting.
Great! So please add [SOLVED] to the start of this topic title.

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