How many of you have the option for the customer to ask a question on each product?
I was talking to someone and he said that was a bad idea because I will be inundated with questions...many frivolous. I replied to him that it would cut down on returns. His response was not enough to be worth it, and if the question was important enough they would contact me through the general contact us.
So do you have a question form button on each product? Do you agree with him?
I may get flack from this but I take amazon and others like home depot etc as the standard. They have areas for questions and answers and I think it is a great idea. The problem is finding a good extension (I feel the same about review extensions).Joe1234 wrote: ↑Wed Jan 03, 2024 4:00 amHow many of you have the option for the customer to ask a question on each product?
I was talking to someone and he said that was a bad idea because I will be inundated with questions...many frivolous. I replied to him that it would cut down on returns. His response was not enough to be worth it, and if the question was important enough they would contact me through the general contact us.
So do you have a question form button on each product? Do you agree with him?
Mike
cue4cheap not cheap quality
I agree, I take Amazon as the bible in my development and operation direction. But the difference with those sites is other customers are answering the questions...and I believe most people are expecting other customers to answer questions (at least I am). And it is almost clear to the person asking the question that the site is expecting other customer's to answer the questions the way the section is set up in a forum style instead of a contact style. So when a reply doesn't happen, it's no sweat. But if they expected the store to answer, and one didn't come about because of inundation, or simply oversight, that would be a problem; which is probably why those sites set it up like that IMO. Besides, my products are one offs, so again, the expectation would be that the store answer the questions, not fellow customers.
v3.0.4.0 php 8.1
I'm here for a reason, if your response is contact a/the developer, just don't reply.
As a customer, I would not remember your product name when reach the contact form, unless it is showing last visited product name in contact form.
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Just in case, this one could be of help on this:
https://github.com/IP-CAM/Product-ask-a ... cart-v.3.x
https://github.com/IP-CAM/Product-ask-a ... cart-v.3.x
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How about setting up a general FAQ section and providing the basic information, and then providing the link for contact us forum.
Got an urgent question that’s keeping you up at night? There might just be a magical inbox ready to help: khnaz35@gmail.com
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You must have terrible dementia not to remember what you're buying 5 seconds later
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Great work, I have bookmarked it.
I would never assume that end user will always spell product names correctly.
You do not want to answer based on wrong product.
Making such assumptions and furthermore attributing it to dementia is inappropriate.
I would never assume that end user will always spell product names correctly.
You do not want to answer based on wrong product.
Making such assumptions and furthermore attributing it to dementia is inappropriate.
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