Journal Theme
Hi Guys,
First off, any help or information on this issue is greatly appreciated and thanks to anyone who takes the time to respond, it is very much appreciated.
I am working on an opencart store and I am listing Smart TVs. These TVs have Energy Ratings and Product Information leaflets as part of the product listing and I save them as PDFs in media manager, so when someone clicks on them in a live listing, the PDF pops up.
> See the image below for the "Energy Rating" and "Product Information Sheet" in a live listing and when clicked on bring up the relevant PDFs.
> When the "Energy Rating" symbol is clicked on, in a live listing, this is what appears ........
> Now the last couple of days, and for the last few listings, when I click on "energy rating" or "product information" labels, nothing pops up and i get the error message: The page you requested cannot be found, like below:
So what Ive done is gone into the media manager to check the file name and make sure it matches the TV Code and all seems good.
When I hover my mouse over the "energy label" in the live product listing, I see in the bottom corner of my screen that the last part of the PDF file name has dissappeared ....
So when I hover over the energy label I should get the full file name: label-UE65CU7100K.pdf but i only get label-.pdf, so the last part/tv code UE65CU7100K is missing and I cannot figure out why .........
Please see the image below for PDF info including the name/link/path and the bottom part of the image that shows the last part of the file name missing (when i hover over the energy label in the live listing.
As I said, any help/info is greatly appreciated and I appreciate you taking the time to read this. I just cannot figure out why, especially after doing numerous searches online over the last few days, I have still not found the solution.
Thank You in Advance
Seán
