Post by gsc1ugs » Wed Oct 11, 2023 5:42 pm

I've looked on GITHUB cant find anything, the contact us form works but the MAIL in settings doesn't, my settings are correct because they where taken from previous version that did work unless the code as changed on 3.0.3.8
Last edited by gsc1ugs on Tue Oct 17, 2023 6:14 pm, edited 1 time in total.

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Post by ADD Creative » Wed Oct 11, 2023 7:52 pm

Do you mean sending mail in you admin under Marketing -> Mail?

What version of PHP are you using? What mail settings are you using?

Have you check both your PHP and OpenCart error logs?

Have you tested with a online email deliverability checker?

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Post by gsc1ugs » Wed Oct 11, 2023 8:23 pm

Do you mean sending mail in you admin under Marketing -> Mail?
YES

What version of PHP are you using?
7.3

Godaddy - mail.mysite.com, usual login details, port 465, mail params empty - mail engine set to MAIL

Have you check both your PHP and OpenCart error logs?
Error logs empty

Have you tested with a online email deliverability checker?
Never used one. Is there a free one?

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Post by ADD Creative » Wed Oct 11, 2023 9:55 pm

www.mail-tester.com is free.

If you are using mail as the mail engine, then all options apart from mail parameters are ignored. You probably want to set mail parameters to something like "-f youremailaddress@eampmle.com", but that can be dependent on your host. Some host have very poor support for PHP mail, in which case you could try SMTP as the mail engine. Use ssl://eampmle.com as the hostname and port 465. Where eampmle.com is your domain.

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Post by gsc1ugs » Thu Oct 12, 2023 12:44 am

ADD Creative wrote:
Wed Oct 11, 2023 9:55 pm
www.mail-tester.com is free.

If you are using mail as the mail engine, then all options apart from mail parameters are ignored. You probably want to set mail parameters to something like "-f youremailaddress@eampmle.com", but that can be dependent on your host. Some host have very poor support for PHP mail, in which case you could try SMTP as the mail engine. Use ssl://eampmle.com as the hostname and port 465. Where eampmle.com is your domain.
DONE https://www.mail-tester.com/ 6.5 score

SMTP didnt work either

Is my php version ok for 3.0.3.8? or should i raise it?

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Post by ADD Creative » Thu Oct 12, 2023 4:44 am

Did you use Marketing -> Mail to send an email to mail teater? What were the actual issues reported by mail teater. You score needs to be 10/10.

SMTP didn't work in which way? Any messages or errors in the logs?

PHP 7.3 will be fine.

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Post by gsc1ugs » Thu Oct 12, 2023 4:57 pm

ADD Creative wrote:
Thu Oct 12, 2023 4:44 am
Did you use Marketing -> Mail to send an email to mail teater? What were the actual issues reported by mail teater. You score needs to be 10/10.

SMTP didn't work in which way? Any messages or errors in the logs?

PHP 7.3 will be fine.
1st one no, do i copy the mail-tester email as a user?

Not sure how to use it, i sent an email to the mail-tester via my inbox with same email, i get emails everyday with this account

smtp setup with the above you sent me doesnt have an error says sent but i receive nothing not even in spam

No error logs, the contact us form works, can i check between the two?

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Post by kenethJohn0000 » Thu Oct 12, 2023 5:01 pm

Same issue on mine. I dont know why email is not working


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Post by gsc1ugs » Thu Oct 12, 2023 5:36 pm

Ok, just done a test on the mail got 9/10

only negative is Your message is not signed with DKIM

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Post by ADD Creative » Thu Oct 12, 2023 10:00 pm

Yes, you would add the mail tester email as a customer and use Marketing -> Mail to send to just that customer.

DKIM is quite important. You may be able to set that up in your hosting control panel, if not ask your host.

If using SMTP and you get no errors. The next step would be to check the SMTP mail server logs to check the mail reaches that stage.

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Post by gsc1ugs » Thu Oct 12, 2023 10:44 pm

WOW!

Seems i have a blocked email somewhere, ran out of freebies for mail-tester today but change my email and i got it come threw! I will do another mail-tester tomorrow with this email

I did send a mailer to all customers not sure why only 10 got sent>??

Thxs for help

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Post by ADD Creative » Thu Oct 12, 2023 11:27 pm

If some emails get sent and some don't, you probably need to speak to your host. They may have a limit on the number of emails that can be sent of a period of time. A lot also implement spam detection on outgoing emails.

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Post by gsc1ugs » Fri Oct 13, 2023 1:58 am

ADD Creative wrote:
Thu Oct 12, 2023 11:27 pm
If some emails get sent and some don't, you probably need to speak to your host. They may have a limit on the number of emails that can be sent of a period of time. A lot also implement spam detection on outgoing emails.
Yes thats true, 500 a day my limit, its working so thanks for everything

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Post by gsc1ugs » Fri Oct 13, 2023 3:54 pm

mmmmmh?? this aint right!

Your message has been successfully sent to 58520 - 827 recipients!

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Post by ADD Creative » Fri Oct 13, 2023 4:05 pm

There is a bug in the counter where the number sent is multiplied by 10. See the link below for a fix.
viewtopic.php?t=232144#p862370

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Post by gsc1ugs » Tue Oct 17, 2023 6:13 pm

ADD Creative wrote:
Fri Oct 13, 2023 4:05 pm
There is a bug in the counter where the number sent is multiplied by 10. See the link below for a fix.
viewtopic.php?t=232144#p862370
I'll mark it solved, slowly working .. i mean very slow

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Post by ADD Creative » Tue Oct 17, 2023 6:32 pm

Not many hosting email account are suitable for sending bulk emails. You would probably be better using a third party email sending service if you plan to send a lot.

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