Post by huko » Mon Sep 05, 2022 2:27 am

Hello,

my customers who have gmail are not receiving any notification regarding the status of the order. When I tried it the e-mail was marked as spam.

Do you have any idea?

Thank you

Newbie

Posts

Joined
Fri Jul 24, 2015 4:02 pm

Post by ADD Creative » Mon Sep 05, 2022 3:07 am

Try using an online email deliverability checker such as www.mail-tester.com to check. This should tell you why an email might be marked as spam.

www.add-creative.co.uk


Guru Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom

Post by huko » Mon Sep 05, 2022 3:36 am

ADD Creative wrote:
Mon Sep 05, 2022 3:07 am
Try using an online email deliverability checker such as www.mail-tester.com to check. This should tell you why an email might be marked as spam.
Thank you. I tried it. And it writes that my domain does not have a SPF record and also DMAC record. Could this be problem for gmail?

Newbie

Posts

Joined
Fri Jul 24, 2015 4:02 pm

Post by ADD Creative » Mon Sep 05, 2022 4:59 am

Yes that would be a problem. Best to contact your host to get them set up.

www.add-creative.co.uk


Guru Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom

Post by huko » Mon Sep 05, 2022 2:30 pm

I will do it, I will contact my domain provider. Thank you for your help.

Newbie

Posts

Joined
Fri Jul 24, 2015 4:02 pm
Who is online

Users browsing this forum: No registered users and 20 guests