I am running an opencart 3.0.3.8 store. I just upgraded from 2.3.0.2
When a customer places an order the admin gets two emails. The admin copy and what looks like the email that is supposed to go the customer.
The customer does not get the order confirmation email.
I checked my events table and I've got what looks like most of the events. Checked the events DB and I have about 60 entries (including the mail events and activity)
I checked my SMTP settings and those are fine (google shows activity)
My other mail functions work:
1. notify of order history change
2. contact page
3. Forgotten password email works
Seems the only mail thing not working is the order confirmation email to customers.
Any idas?
I also performed a fresh 3.0.3.8 today on Ubuntu 18.04 with Webmin.
Using mail (not SMTP), on forgot password, the store account receives the email, not the user !
I since just performed a test purchase, and the owner get the email, plus any other notified admin party, but not the customer!
so its a problem in general with sending any email (password reset or order), they all go to the owner
help??
Rob.
Using mail (not SMTP), on forgot password, the store account receives the email, not the user !
I since just performed a test purchase, and the owner get the email, plus any other notified admin party, but not the customer!
so its a problem in general with sending any email (password reset or order), they all go to the owner
help??
Rob.
Are you using the default theme or a custom theme?
Get a secure, fast, and reliable web hosting service from https://turnuphosting.com/opencart-hosting/.
I do not see any issue with the mail address in that version, it is taken from the order itself.
So, first check the email address in the order itself.
if that is wrong, you have an issue with order creation.
if that is correct, check where the email is actually going by adding:
after:
in system/library/mail/smtp.php (if you use smtp)
or in system/library/mail/mail.php (if you use php mail)
Then you can check in your php error log (not the OC one) where the emails are going.
So, first check the email address in the order itself.
if that is wrong, you have an issue with order creation.
if that is correct, check where the email is actually going by adding:
Code: Select all
error_log('sending email '.$this->subject.' to: '.$to);
Code: Select all
public function send() {
if (is_array($this->to)) {
$to = implode(',', $this->to);
} else {
$to = $this->to;
}
in system/library/mail/smtp.php (if you use smtp)
or in system/library/mail/mail.php (if you use php mail)
Then you can check in your php error log (not the OC one) where the emails are going.
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
Try using an online email deliverability checker such as https://www.mail-tester.com/.Rainforest wrote: ↑Sat Jan 01, 2022 7:56 amI am running an opencart 3.0.3.8 store. I just upgraded from 2.3.0.2
When a customer places an order the admin gets two emails. The admin copy and what looks like the email that is supposed to go the customer.
The customer does not get the order confirmation email.
I checked my events table and I've got what looks like most of the events. Checked the events DB and I have about 60 entries (including the mail events and activity)
I checked my SMTP settings and those are fine (google shows activity)
My other mail functions work:
1. notify of order history change
2. contact page
3. Forgotten password email works
Seems the only mail thing not working is the order confirmation email to customers.
Any idas?
It is possible that your host might be using SMTP authentication to send the emails outside your domain. See with SMTP settings rather than mail if the reported issue can be reproduced.riwalker wrote: ↑Sun Jan 02, 2022 8:20 amI also performed a fresh 3.0.3.8 today on Ubuntu 18.04 with Webmin.
Using mail (not SMTP), on forgot password, the store account receives the email, not the user !
I since just performed a test purchase, and the owner get the email, plus any other notified admin party, but not the customer!
so its a problem in general with sending any email (password reset or order), they all go to the owner
help??
Rob.
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
Thanks all. Its working - no problem with 3.0.3.8. the issue was yahoo and gmail
I ran a tail -f /var/log/mail.log, i saw:
"550-5.7.26 Unauthenticated email from yahoo.com is not accepted due to domain's 550-5.7.26 DMARC policy. Please contact the administrator of yahoo.com domain 550-5.7.26"
so used the Yahoo Complaint Feedback Loop (CFL) form to register our domain with yahoo to make it legitimate
https://io.help.yahoo.com/contact/index ... email-icon.
I ran a tail -f /var/log/mail.log, i saw:
"550-5.7.26 Unauthenticated email from yahoo.com is not accepted due to domain's 550-5.7.26 DMARC policy. Please contact the administrator of yahoo.com domain 550-5.7.26"
so used the Yahoo Complaint Feedback Loop (CFL) form to register our domain with yahoo to make it legitimate
https://io.help.yahoo.com/contact/index ... email-icon.
i think base64_encode issue
replace to line
system/library/mail/mail.php
$message .= 'Content-Transfer-Encoding: base64' . PHP_EOL . PHP_EOL;
$message .= base64_encode($this->html) . PHP_EOL;
replace to
$message .= 'Content-Transfer-Encoding: 8bit' . PHP_EOL . PHP_EOL;
$message .= $this->html . PHP_EOL;
replace to line
system/library/mail/mail.php
$message .= 'Content-Transfer-Encoding: base64' . PHP_EOL . PHP_EOL;
$message .= base64_encode($this->html) . PHP_EOL;
replace to
$message .= 'Content-Transfer-Encoding: 8bit' . PHP_EOL . PHP_EOL;
$message .= $this->html . PHP_EOL;
The issue might not be the base64_encode, but that the lines are too long.
The base64_encode output should be split into smaller lines. See.
https://github.com/opencart/opencart/pull/10269
The base64_encode output should be split into smaller lines. See.
https://github.com/opencart/opencart/pull/10269
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