Hello,
I am trying to reach a developer for support via email given on his extension page here in Opencart but he does not answer for over 2 months now.
Then, I tried to ask for support through the Opencart Support system but nobody answers there neither. I tried a second time with the Opencart Support system and this time too, the ticket closed due to inactivity. Nobody answers! What is this?
I paid for an extension and there is no support! Where can I find someone who cares???
If you really need that extension and there're no alternatives, I'd recommend you to ask a 3rd party developer to help you. Otherwise OC support should help, they usually do. Try to up the ticket.
Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com
I have used this extension in the past and the developers used to answer and support but now they disappeared.
What do you mean by "try to up the ticket"?
He probably just left the scene or something happened to him.
To poke the support.
Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com
I have already opened a ticket twice. In both cases, there was no answer and the ticket closed due to inactivity.
Seems useless trying and it makes me wonder if Opencart really cares about all this situation with unsupported paid extensions. This is just not fair.
Life's not fair in general.
Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com
Don't know where and how you have contacted the OpenCart Marketplace Support, but using this link https://www.opencart.com/index.php?rout ... rt/support will lead for sure to answer from them.ndim_pro wrote: ↑Mon Dec 13, 2021 5:37 pmI have already opened a ticket twice. In both cases, there was no answer and the ticket closed due to inactivity.
Seems useless trying and it makes me wonder if Opencart really cares about all this situation with unsupported paid extensions. This is just not fair.
And if really not, just let me know.
Full Stack Web Developer :: Dedicated OpenCart Development & Support DACH Region
Contact for Custom Work / Fast Support.
@OSWorX
Will respond...but after one week or two
@ndim_pro
What extension you boght?
Will respond...but after one week or two
@ndim_pro
What extension you boght?
Upgrade Service | OC 2.3.0.2 PHP 8 | My Custom OC 3.0.3.8 | Buy me a beer
You have tried to contact them by e-mail?
Or via facebook
https://www.facebook.com/wedowebsite.com.au/
Code: Select all
contact@wedowebsite.com.auhttps://www.facebook.com/wedowebsite.com.au/
Upgrade Service | OC 2.3.0.2 PHP 8 | My Custom OC 3.0.3.8 | Buy me a beer
I just opened a ticket there too. Thank you.OSWorX wrote: ↑Mon Dec 13, 2021 5:59 pmDon't know where and how you have contacted the OpenCart Marketplace Support, but using this link https://www.opencart.com/index.php?rout ... rt/support will lead for sure to answer from them.ndim_pro wrote: ↑Mon Dec 13, 2021 5:37 pmI have already opened a ticket twice. In both cases, there was no answer and the ticket closed due to inactivity.
Seems useless trying and it makes me wonder if Opencart really cares about all this situation with unsupported paid extensions. This is just not fair.
And if really not, just let me know.
Of course I did. Multiple times. I am tired sending them emails there. They don't bother to answer or even inform me that something is wrong (if is so). Last time they answered from that email was on April 2021. Since then I keep sending them but nobody replies.xxvirusxx wrote: ↑Mon Dec 13, 2021 7:05 pmYou have tried to contact them by e-mail?
Or via facebookCode: Select all
contact@wedowebsite.com.au
https://www.facebook.com/wedowebsite.com.au/
Opencart should respond because that company is a "Partner"...
Also my opinion is that Opencart should send activity verification e-mails/month for each developer from Marketplace and if doesn't respond....all extensions/modules should be removed.
Also my opinion is that Opencart should send activity verification e-mails/month for each developer from Marketplace and if doesn't respond....all extensions/modules should be removed.
Upgrade Service | OC 2.3.0.2 PHP 8 | My Custom OC 3.0.3.8 | Buy me a beer
No doubt this shoulb be happening by rule. If you can't support it, don't sell it.
Means .. you did not before?!
Each developer gets a copy of the request.
Then he should answer as soon as possible - unfortunetaly there is currently no timeframe for that.
But the OpenCart Support team checks continuous open tickets - if there is no activity within 4-6 weeks, they will close them automatically.
So, if you get no response - either from the developer/vendor or the team itself, push it by sending the copy you should have received, again - with the comment that you have still no answer!
The team will then make approbiate actions.
They are also responsible the make a refund - if requested.
Which will affect the developer most, because he is loosing money.
All that is valid only, if the extension is bought in the OpenCart Marketplace!
Only sitting and doing nothing is the wrong action here, push it several times if no response.
Full Stack Web Developer :: Dedicated OpenCart Development & Support DACH Region
Contact for Custom Work / Fast Support.
Not a good idea. This is life and developer is not a robot which acts according to some routines. People may get sick or something crazy may happen in their lives. Doesn't mean that due to lack of response on verification email they should be blamed and their products disabled. If your produce a quality products, most people won't even ask for support. And those who will ask for it and get no response can simply be refunded. Pretty good reason for it.
Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com
I'm sorry, but you absolutely can not make judgments here. Obviously you're not a developer and have no idea how things work.
Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com
As I wrote, I had already made two unanswered tickets here https://www.opencart.com/index.php?rout ... rt/contactOSWorX wrote: ↑Mon Dec 13, 2021 7:42 pmMeans .. you did not before?!
Each developer gets a copy of the request.
Then he should answer as soon as possible - unfortunetaly there is currently no timeframe for that.
But the OpenCart Support team checks continuous open tickets - if there is no activity within 4-6 weeks, they will close them automatically.
So, if you get no response - either from the developer/vendor or the team itself, push it by sending the copy you should have received, again - with the comment that you have still no answer!
The team will then make approbiate actions.
They are also responsible the make a refund - if requested.
Which will affect the developer most, because he is loosing money.
All that is valid only, if the extension is bought in the OpenCart Marketplace!
Only sitting and doing nothing is the wrong action here, push it several times if no response.
The result on both of them was the following.
##- Please type your reply above this line -##
Dear Sir/ Madam,
We are sorry to inform you that we have to close this ticket 327258 due to inactivity.
Should the issue still exist and need further support please contact us ( Opencart ) directly by opening a new ticket and provide the order ID in able for us to assist further.
https://www.opencart.com/index.php?rout ... rt/contact
Have a great day
Opencart Team
This email is a service from OpenCart. Delivered by Zendesk.
Of course I am a developer and believe me, I 've been through hard times. I took the time to inform my clients for delays or incapabilities.
The only reason I would excuse them is if he/she is one person and sometinhg bad happened to them (I wish not!). But, they claim they are a company -> http://wedoweb.com.au/about.php
They refer to a team, so this is not the case, except they are talking bull@hit about teams that do not exist and this is worse.
What do you think?
If you're a developer, then why do you even created this topic? Fix extension yourself, if you didn't get any response from extension's author.
Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com
Who is online
Users browsing this forum: Bing [Bot] and 29 guests
