same order and invoice # for different orders by the same customer

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Post by Calis1978 » Sun Apr 05, 2020 10:28 pm

Hello,

I had a registered customer who placed his first order with my webshop on December 30th 2019 and got order id 1112.
On March 11th 2020 and his order id was again 1112. The order right before his second order was 1208.
How is this possible???
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Re: same order and invoice # for different orders by the same customer

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Post by IP_CAM » Sun Apr 05, 2020 11:12 pm

Hello Newbie,
OC-Version, Theme, Mods used ? ???

My Github OC Site: https://github.com/IP-CAM
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Re: same order and invoice # for different orders by the same customer

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Post by rjcalifornia » Sun Apr 05, 2020 11:53 pm

Calis1978 wrote: ↑
Sun Apr 05, 2020 10:28 pm
 Hello,

I had a registered customer who placed his first order with my webshop on December 30th 2019 and got order id 1112.
On March 11th 2020 and his order id was again 1112. The order right before his second order was 1208.
How is this possible???
Like the user above mentioned, it might be an extension.

Also, it could be related to this??

viewtopic.php?t=210921

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Re: same order and invoice # for different orders by the same customer

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Post by paulfeakins » Mon Apr 06, 2020 9:37 pm

Calis1978 wrote: ↑
Sun Apr 05, 2020 10:28 pm
 I had a registered customer who placed his first order with my webshop on December 30th 2019 and got order id 1112.
On March 11th 2020 and his order id was again 1112.
Please list all your extensions ...

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Re: same order and invoice # for different orders by the same customer

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Post by Calis1978 » Mon Apr 13, 2020 6:30 pm

Sorry, I forgot to mention my OC version and extensions.

OC 3.0.3.2

Extensions:
Journal 3 theme
Speed up (caching)
Myparcel (shipping)
Sendcloud (shipping)
Sisow |(payment provider)

The strange thing is that this has only happened with 1 customer. I asked him to log in, add an article to his cart and do nothing else.
That shows up in missing orders with a new order id.
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Re: same order and invoice # for different orders by the same customer

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Post by pixeldev » Fri Jul 17, 2020 6:33 pm

It happened to me too, with 3 customers. :-[
My OC version and extensions.

OC 3.0.3.2

Extensions:
Journal 3 theme
codsupplementOC3v2
opencart-3-x-export-import-multilingual
owdAdminProductsByCategoryFilter
SEOUrlissuefixforOpencart3

Any suggestions please?
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Re: same order and invoice # for different orders by the same customer

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Post by sw!tch » Sat Jul 18, 2020 2:17 am

pixeldev wrote: ↑
Fri Jul 17, 2020 6:33 pm
Extensions:
Journal 3 theme
^ See something in common here?

There have been similar posts with mixed up order data and Journal Theme. I believe the bug lies somewhere within the 1 page checkout. I suggest you reach out to Journal Support.

Backup and learn how to recover before you make any changes!

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Re: same order and invoice # for different orders by the same customer

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Post by pixeldev » Mon Jul 20, 2020 6:37 pm

Thanks a lot for the answer. ;)
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Re: same order and invoice # for different orders by the same customer

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Post by Ahmad45123 » Tue Sep 08, 2020 6:58 pm

I have the same issue!!

Did anyone find a fix pleaase ?
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Re: same order and invoice # for different orders by the same customer

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Post by khnaz35 » Wed Sep 09, 2020 3:02 pm

Ahmad45123 wrote: ↑
Tue Sep 08, 2020 6:58 pm
 I have the same issue!!
Same issue ???
Same Environment
:crazy:
So the answer is kindly reach out to Journal Theme for support.

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Re: same order and invoice # for different orders by the same customer

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Post by rjcalifornia » Wed Sep 09, 2020 9:59 pm

Ahmad45123 wrote: ↑
Tue Sep 08, 2020 6:58 pm
 I have the same issue!!

Did anyone find a fix pleaase ?
I suggest you to contact the Journal developers

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Re: same order and invoice # for different orders by the same customer

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Post by FallingUp » Wed Jul 28, 2021 3:09 pm

I just got the same issue. I'm not using Journal 3's 1-page checkout.
Haven't had this problem before until a recent switch of a payment method extension.
Any ideas why this would happen?
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Re: same order and invoice # for different orders by the same customer

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Post by straightlight » Wed Jul 28, 2021 8:51 pm

FallingUp wrote: ↑
Wed Jul 28, 2021 3:09 pm
 I just got the same issue. I'm not using Journal 3's 1-page checkout.
Haven't had this problem before until a recent switch of a payment method extension.
Any ideas why this would happen?
More details would be needed.

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