cannot add image in product menu

i can't click pencil icon/add an image in the product menu, can you guys help me.
thx

Can't click on it or it doesn't work?

We can't help you without further details, your problem description is too vague. What is your OC version? Any extensions? What theme? What's the URL? What are the exact steps leading to your error? Are there any entries in your OC error log?

faizal triansyah wrote: ↑

Thu Dec 17, 2020 2:16 pm

i can't click pencil icon

1. Change mouse batteries.
2. Try again.

grgr wrote: ↑

Thu Dec 17, 2020 4:21 pm

Can't click on it or it doesn't work?

it doesn't work

JNeuhoff wrote: ↑

Thu Dec 17, 2020 6:33 pm

We can't help you without further details, your problem description is too vague. What is your OC version? Any extensions? What theme? What's the URL? What are the exact steps leading to your error? Are there any entries in your OC error log?

my OC version 3.0.2.0,
When I add pictures to the product, the pencil button doesn't work / can't display the image options

paulfeakins wrote: ↑

Fri Dec 18, 2020 5:40 pm

faizal triansyah wrote: ↑

Thu Dec 17, 2020 2:16 pm

i can't click pencil icon

1. Change mouse batteries.
2. Try again.

Ha ha ha Paul again

faizal triansyah wrote: ↑

Tue Dec 22, 2020 2:22 pm

JNeuhoff wrote: ↑

Thu Dec 17, 2020 6:33 pm

We can't help you without further details, your problem description is too vague. What is your OC version? Any extensions? What theme? What's the URL? What are the exact steps leading to your error? Are there any entries in your OC error log?

my OC version 3.0.2.0,
When I add pictures to the product, the pencil button doesn't work / can't display the image options

Until you tell us the whole story, no body will be able to help you to resolve this error.

Have you check your oc error log? Or developer console ?

khnaz35 wrote: ↑

Tue Dec 22, 2020 2:38 pm

faizal triansyah wrote: ↑

Tue Dec 22, 2020 2:22 pm

JNeuhoff wrote: ↑

Thu Dec 17, 2020 6:33 pm

We can't help you without further details, your problem description is too vague. What is your OC version? Any extensions? What theme? What's the URL? What are the exact steps leading to your error? Are there any entries in your OC error log?

my OC version 3.0.2.0,
When I add pictures to the product, the pencil button doesn't work / can't display the image options

Until you tell us the whole story, no body will be able to help you to resolve this error.

Have you check your oc error log? Or developer console ?

or maybe you can check it on my video https://youtu.be/ef9bBHO3Xjg thx

As mentioned previously, using chrome inspector try to click the button have your console logs open. What error is being reported?

Also check opencart logs and your PHP server error logs.

faizal triansyah wrote: ↑

Tue Dec 22, 2020 2:22 pm

JNeuhoff wrote: ↑

Thu Dec 17, 2020 6:33 pm

We can't help you without further details, your problem description is too vague. What is your OC version? Any extensions? What theme? What's the URL? What are the exact steps leading to your error? Are there any entries in your OC error log?

my OC version 3.0.2.0,
When I add pictures to the product, the pencil button doesn't work / can't display the image options

I have the same problem
console developer shows that

/admin/index.php?route=common/filemanager&user_token=JPH6VBduASDNYecJj23LCxliz7nJaDrR&target=input-image&thumb=thumb-image:1 Failed to load resource: the server responded with a status of 500 ()

For 500 errors you need to check your PHP server error log. Probably related to a large image exceeding PHP's memory limit.

Report back with your error log.

sw!tch wrote: ↑

Thu Dec 24, 2020 3:06 am

For 500 errors you need to check your PHP server error log. Probably related to a large image exceeding PHP's memory limit.

Report back with your error log.

thanks, I think now it is working