Hello all
Opencart version 2.2.0
I receive the order confirmation but the customer does not. When I check the order history it states 'no' next to customer notified. Has the website tried to send this email or am I missing something silly here.
Customer Notified being No would be correct for the first status.
The admin order email is sent just after the customer one in the same function. So assuming you own mail account is on the same server it could be that you server isn't sending any mail to remote addresses.
Could also be the messages are being treated as spam. Check you have SPF and DKIM set up correctly (use an online mail deliverability tool to check). Check your host doesn't run any outgoing mail filters. I'v seen hosts reject this sort of outgoing mail as spam.
The admin order email is sent just after the customer one in the same function. So assuming you own mail account is on the same server it could be that you server isn't sending any mail to remote addresses.
Could also be the messages are being treated as spam. Check you have SPF and DKIM set up correctly (use an online mail deliverability tool to check). Check your host doesn't run any outgoing mail filters. I'v seen hosts reject this sort of outgoing mail as spam.
Thanks for the reply
I moved hosting a while back to save some £££. But I left my domain with the original hosting company.
I had some issues with SMTP mail a while back that were unresolved and realise now this is where the error lies.
I was able to update the SPF records which seemed to improve things. What would be the best solution for this. Wouldn't most people have this issue as they purchase domain from 123 reg and host it elsewhere.
I moved hosting a while back to save some £££. But I left my domain with the original hosting company.
I had some issues with SMTP mail a while back that were unresolved and realise now this is where the error lies.
I was able to update the SPF records which seemed to improve things. What would be the best solution for this. Wouldn't most people have this issue as they purchase domain from 123 reg and host it elsewhere.
Move back to the hosting that's more £££ but doesn't break?
UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk
I appreciate it would be a simple fix but just because something is cheaper doesn't mean it can't do the same job.paulfeakins wrote: ↑Fri Nov 27, 2020 5:34 pmMove back to the hosting that's more £££ but doesn't break?
I use cloudflare for the SSL certificate which could also be a factor.
If your new host has options for setting up DNS records including quick SPF and DKIM settings, you could change your domain's nameservers to your new host. Otherwise you just have to configure your domain's SPF and DKIM DNS records manually.ChrisEvans wrote: ↑Fri Nov 27, 2020 7:01 amThanks for the reply
I moved hosting a while back to save some £££. But I left my domain with the original hosting company.
I had some issues with SMTP mail a while back that were unresolved and realise now this is where the error lies.
I was able to update the SPF records which seemed to improve things. What would be the best solution for this. Wouldn't most people have this issue as they purchase domain from 123 reg and host it elsewhere.
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