Post by ndim_pro » Tue Jul 14, 2020 5:05 pm

Hello community!

My eshop is this https://radu.gr/
Opencart 3.0.3.2 with Journal 3

Problem is that some images in the home page are not showing. Now, if you see the main slider at the top, it does not show.

Most times, when I login to the admin, then they appear. I have checked the caches, the folders rights and everything is as usual and same with other eshops I manage.

What could be causing this to happen?

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Post by IP_CAM » Tue Jul 14, 2020 5:30 pm

It's possible, that that srcset= Function does not work, but since you're using a paid
Custom Theme, not offered trough OpenCart.com, you might better contact JOURNAL Support,
to get assistance on this.

Code: Select all

<img src="https://radu.gr/image/cache/catalog/baptisikoritsi20/imageA046-320x480.jpg" srcset="https://radu.gr/image/cache/catalog/baptisikoritsi20/imageA046-320x480.jpg 1x, https://radu.gr/image/cache/catalog/baptisikoritsi20/imageA046-640x960.jpg 2x"  width="320" height="480" alt="Βαπτιστικό φόρεμα εκρού με δαντέλα χωρίς ουρά" title="Βαπτιστικό φόρεμα εκρού με δαντέλα χωρίς ουρά" class="img-responsive img-first"/>

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Post by ndim_pro » Tue Jul 14, 2020 7:37 pm

Thank you for your reply and advice IP_CAM.

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Post by JNeuhoff » Tue Jul 14, 2020 8:48 pm

Your images seem to be there on your OpenCart, judging by the image URLs as specified in your src-attributes. For some reason they are not loaded by your Javascript.

This is most likely an issue of Journal3. The latter is not a proper standard-compliant OpenCart web theme anyway!

You got 3 choices:
1) Use a standard compliant web theme rather than Journal3
2) Ask the Journal3 support to fix these issues
3) Or post it on the commercial support section of this forum

As an aside: Your website is quite bloated, too many Javascripts and slideshows, confusing navigation.

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Post by letxobnav » Tue Jul 14, 2020 9:35 pm

no issues here.

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Post by johnp » Tue Jul 14, 2020 10:23 pm

Journal. I suggest going straight to the commercial support section.

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Post by AndreyPopov » Tue Jul 14, 2020 11:15 pm

ndim_pro wrote:
Tue Jul 14, 2020 5:05 pm
Hello community!

My eshop is this https://radu.gr/
Opencart 3.0.3.2 with Journal 3

Problem is that some images in the home page are not showing.
what Journal version?

desktop, tablet or mobile view?
on what browser? Safari?

are you enable Lazy Load in Journal Perfomance section?

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Post by paulfeakins » Wed Jul 15, 2020 5:44 pm

johnp wrote:
Tue Jul 14, 2020 10:23 pm
Journal
::)

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Post by ndim_pro » Wed Jul 15, 2020 9:14 pm

AndreyPopov wrote:
Tue Jul 14, 2020 11:15 pm
ndim_pro wrote:
Tue Jul 14, 2020 5:05 pm
Hello community!

My eshop is this https://radu.gr/
Opencart 3.0.3.2 with Journal 3

Problem is that some images in the home page are not showing.
what Journal version?

desktop, tablet or mobile view?
on what browser? Safari?

are you enable Lazy Load in Journal Perfomance section?
Journal v. 3.0.46
On Firefox and Chrome.
No Lazy Load enabled.

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Post by ndim_pro » Wed Jul 15, 2020 9:18 pm

JNeuhoff wrote:
Tue Jul 14, 2020 8:48 pm
Your images seem to be there on your OpenCart, judging by the image URLs as specified in your src-attributes. For some reason they are not loaded by your Javascript.

This is most likely an issue of Journal3. The latter is not a proper standard-compliant OpenCart web theme anyway!

You got 3 choices:
1) Use a standard compliant web theme rather than Journal3
2) Ask the Journal3 support to fix these issues
3) Or post it on the commercial support section of this forum

As an aside: Your website is quite bloated, too many Javascripts and slideshows, confusing navigation.
I was working on this eshop on a demo url on another server and everything was working fine. The issue started to appear when I moved the eshop to the live server which is different than the previous.

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Post by JNeuhoff » Wed Jul 15, 2020 9:26 pm

Are there any differences between your demo server and the live server? E.g. different PHP versions? Or different OpenCart extensions? Or different OpenCart versions?

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Post by ndim_pro » Wed Jul 15, 2020 10:16 pm

JNeuhoff wrote:
Wed Jul 15, 2020 9:26 pm
Are there any differences between your demo server and the live server? E.g. different PHP versions? Or different OpenCart extensions? Or different OpenCart versions?
I informed the hosting company who manages both servers and they say nothing is different but I still think this is the cause and they haven't checked it thoroughly.

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Post by ndim_pro » Mon Jul 27, 2020 10:29 pm

After contacting both Journal Support and my hosting provider I ended up deleting a cron job I had set in cPanel which was deleting the images from the folder /mage/cache and now my problem is solved. Moreover the hosting provider said that the PHP-FPM children maximum limit which was surpasses at times and so they increased it.

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