Email Alerts for New Orders Not Arriving

I know this topic has been beaten to death on this forum, but I have tried everything I could find and it is still not working!

The website is suppose to email the website owner when a new order comes in. It works fine when I use ANY other email box that is NOT a domain email box. So if I use say test@yahoo.com the new order alert emails arrive just fine. If I use say test@gmail.com the new order alert emails arrive just fine. But as SOON as I change it to a domain email box (for example test@mydomain.com) the new order alert emails NO LONGER arrive.

I am not sure how in the world to fix this?

My mail settings are:

Mail Protocol: Mail
Mail Parameters: -Ftest@mydomain.com
SMTP Port: 25
SMTP Timeout: 5
New Order Alert Mail: CHECKED
New Account Alert Mail: CHECKED

And please do not say "change it to SMTP" because I tried that for 2 hours with my web hosting and could not get any of their ports to work.

I have worked with around 30 other Open Cart builds and never had this problem.

It's also worthy to note it's hosted on a Virtual Dedicated Server with GoDaddy. And I have talked to them 3 times, but they do not know Open Cart and can only tell me that email is able to leave the server.

Change it to SMTP and get the ports sorted. Sendmail should really be removed IMO, you will likely encounter your emails going to spam more often. Its a nightmare to debug as well. I would try to get your SMTP issues sorted, check your SPF, DKIM records are setup properly. If you use a firewall such as CSF you might have to whitelist the account owner for SMTP outgoing mail.

Thank you for the reply. Please note the email boxes are hosted at Network Solutions, while the website is hosted at GoDaddy.

Domain email works fine outside of Open Cart.

When you use mail, OC has very little to do with it.
When using mail, OC sets the sendmail_from value in php.ini, adds that mail parameter as a header and invokes the php mail function, that is it.
Everything else is handled by your php installation/setup so I am pretty sure the issue lies there.

lanitechforum wrote: ↑

Wed May 27, 2020 4:31 am

Network Solutions

Ask them for support.