Post by atcheaven » Wed Jan 22, 2020 2:34 pm

Hi all
Just wondering how I can edit this. Once a sale is completed I go into edit order dashboard/sales/orders/edit orders and I select shipped from the dropdown box.
This sends an email to the customer which is quite confusing.
It says "Your order has been received and will be processed once payment has been confirmed."
I don't want it to say this as the customer has already finalised the order and made payment.
I just want it to say the order has been shipped.
how can I fix this please (using opencart 3.)

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Post by opencartmart » Wed Jan 22, 2020 3:20 pm

This is not the expected behavior of opencart. What other extensions do you use?

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Post by letxobnav » Wed Jan 22, 2020 6:15 pm

Code: Select all

$_['text_greeting']         = 'Thank you for your interest in %s products. Your order has been received and will be processed once payment has been confirmed.';
in your catalog/language/LANGUAGE/mail/order_add.php

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Post by uksitebuilder » Wed Jan 22, 2020 10:53 pm

I also think, unless you have mis-typed it in your OP that you are going to the wrong place to update the order status.

You said you go in to Sales - Orders - Edit ORders

You should actually be going to Sales - Orders - View Order and from there update the status on the History tab

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Post by atcheaven » Thu Jan 23, 2020 9:14 am

Thanks Guys, I am using Journal theme 3
I can't seem to find catalog/language/LANGUAGE/mail/order_add.php in my dashboard, am I missing something

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Post by by mona » Thu Jan 23, 2020 9:53 am

No - it is a file and the location is catalog/language/en-gb/mail/order_add.php
This means ftp access or via you host control panel.

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Post by atcheaven » Thu Jan 23, 2020 9:55 am

Maybe I'm doing this wrong, I just looked at view order/add history, this also allows me to mark the order as shipped but doesn't seem to send the customer an email.
It does have a check box "Notify Customer" not sure what this does though

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Post by sw!tch » Thu Jan 23, 2020 10:09 am

atcheaven wrote:
Thu Jan 23, 2020 9:55 am
Maybe I'm doing this wrong, I just looked at view order/add history, this also allows me to mark the order as shipped but doesn't seem to send the customer an email.
It does have a check box "Notify Customer" not sure what this does though
You want to be under View Order::

- To email the customer and update their status

Check Notify Customer.
Change the order status to shipped or whatever status you want.
Add a comment. (e.g " Your order has been shipped". )

^ This will send an email to the customer, with the comment you specified.

Make a test order and try it.

The Edit Order section is mainly if you want to make changes to the order (eg. Add a product, Billing, Shipping, etc.) in which case opencart resends the order email to the customer.

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Post by letxobnav » Thu Jan 23, 2020 11:28 am

It does have a check box "Notify Customer" not sure what this does though
what could that possibly mean.

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Post by atcheaven » Thu Jan 23, 2020 11:37 am

Thanks Switch
That helps a lot, looks like I was going about it all the wrong way. Will follow this procedure in the future

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