Reset Password 3 times yet it says username and password dont match??

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Post by ardragifts » Thu Jan 09, 2020 1:23 am

Hi :)
Ok, I am travelling so resetting all my passwords before I leave.
I reset my admin password 3 different times... each time I tried to login after a reset it said username and password don't match... driving me nuts! lol
Any ideas? I confirmed the username (it was on that username when I selected change password so it should be right too)
I copy and paste the password I create into the change password and then I do the same when logging in, so it cant be incorrectly entered.
PLEASE any help would be appreciated :)
Nancy
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Re: Reset Password 3 times yet it says username and password dont match??

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Post by by mona » Thu Jan 09, 2020 1:41 am

OC version?
Themes?
Extensions that might relate?
web address?

DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.

https://www.youtube.com/watch?v=zXIxDoCRc84

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Re: Reset Password 3 times yet it says username and password dont match??

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Post by ardragifts » Thu Jan 09, 2020 2:22 am

Oh Sorry, didn't think that would affect my change in password. It was working earlier today with the old password.
I have changed my password in the past with no issues at all. This is the first time :(
Hmmm cant login to my admin, so cant seem to see my OC version
Journal Theme
My website is adragifts.com but my admin is in an different subfolder than admin
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Re: Reset Password 3 times yet it says username and password dont match??

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Post by ardragifts » Thu Jan 09, 2020 2:35 am

Hmmm I changed the password right on my admin login page, it has an option forgetten password and it sends it to my linked email address.
Here is some info I found "When using Open Cart 2.0 or later, you won’t find the reset password option. You need to reset the OpenCart Admin Password manually in MySQL Database directly using PHPMyAdmin."
I know I have at least v2 or later …. so how come I have an option to change password on my login page??
Omg the internet is great but so much conflicting information lol
Attached is a screenshot of my login page

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password-opencart.jpg

password-opencart.jpg (49.26 KiB) Viewed 980 times

Last edited by ardragifts on Thu Jan 09, 2020 2:37 am, edited 1 time in total.
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Re: Reset Password 3 times yet it says username and password dont match??

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Post by thekrotek » Thu Jan 09, 2020 2:36 am

It is possible, that you're copying password with additional characters like passwords. Make sure you don't.

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Re: Reset Password 3 times yet it says username and password dont match??

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Post by sw!tch » Thu Jan 09, 2020 2:37 am

ardragifts wrote: ↑
Thu Jan 09, 2020 1:23 am
 Hi :)
Ok, I am travelling so resetting all my passwords before I leave.
I reset my admin password 3 different times... each time I tried to login after a reset it said username and password don't match... driving me nuts! lol
Any ideas? I confirmed the username (it was on that username when I selected change password so it should be right too)
I copy and paste the password I create into the change password and then I do the same when logging in, so it cant be incorrectly entered.
PLEASE any help would be appreciated :)
Nancy
In phpMyAdmin go to the users table and see if status is 1 for your admin username.

Backup and learn how to recover before you make any changes!

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Re: Reset Password 3 times yet it says username and password dont match??

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Post by ardragifts » Thu Jan 09, 2020 2:40 am

I made sure I didn't select a space before or after and I also typed it in manually... long ass password lol.
Nope... says they don't match... grr lol
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Re: Reset Password 3 times yet it says username and password dont match??

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Post by ardragifts » Thu Jan 09, 2020 2:57 am

Where is user table? I haven't had to go into phyadmin for a longggg time lol
Attached is a screenshot
I looked at a couple of youtube vids but mine doesn't match.

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user-table.jpg

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Re: Reset Password 3 times yet it says username and password dont match??

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Post by sw!tch » Thu Jan 09, 2020 2:59 am

Should be called oc_user check and see if the status column is 1 for the admin username.

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Re: Reset Password 3 times yet it says username and password dont match??

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Post by ardragifts » Thu Jan 09, 2020 3:03 am

Woot .. I changed it to 123abc and it worked... maybe my password has characters it didn't like?
Any special characters we cant use?
I am so sorry for this easy but frustrating problem lol
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Re: Reset Password 3 times yet it says username and password dont match??

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Post by ADD Creative » Thu Jan 09, 2020 10:34 pm

Could be this issue. https://github.com/opencart/opencart/issues/7009

www.add-creative.co.uk

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Re: Reset Password 3 times yet it says username and password dont match??

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Post by ardragifts » Fri Jan 10, 2020 1:20 am

Yessss :) That was a great link, thank you .. I had an &
Thanks to all for their help :)
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