Hi,
yesterday I noticed that my specials page isn't working anymore https://www.ergospel.be/shop/index.php? ... ct/special... It gives a 500 error. Since this is not a page a look at every day, i realy have no idea how long it has been like this and therefore no clue where to start looking for the answer to why this happened. I have looked at the error log, but it doesn't show in there. All of my other pages seem to be working just fine.
Any clues on how to find out what causes it? Any logical reasons you can think of?
I am working on opencart 3.0.2.0 with journal theme.
With black friday coming up in a few weeks... I am in trouble.
you would have to look at your error logs, not something we could deduce from the outside.
Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.
Yes, that is what i did.
My question is, when the error log doesn't show the problem, is ther something else I can do or look at?
My question is, when the error log doesn't show the problem, is ther something else I can do or look at?
you checked both OC error log (the one shown in admin, enabled?) and the regular php error log located on your server?
Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.
Hi Jen,jenniferergospel wrote: ↑Sun Nov 03, 2019 11:00 pmYes, that is what i did.
My question is, when the error log doesn't show the problem, is ther something else I can do or look at?
Try adding this at the top of your index.php file.
Code: Select all
<?php
error_reporting(E_ALL);
ini_set("display_errors" , 1);
Errors are always logged, you just looking in the wrong error log, that's all. Try to display errors on screen, which you can do without editing any PHP file. See this link on how to do it, "Displaying error messages" section:
https://thekrotek.com/support/reporting-issues
https://thekrotek.com/support/reporting-issues
Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com
My cpanel error log shows nothing, my amin error has several errors logged that I know of, but none that exist today.
I will try your suggestions.
I will try your suggestions.
Oh dear Mr Krotek you know you shouldn't state something as fact unless you are 100% sure it is undisputedly true ... and even then be careful!
And you are wrong here, it is possible that a 500 Internal Server Error doesn't log anything to any of the main PHP or OpenCart logs if the error comes from the web server itself. You can test this by making a syntax error in your .htaccess and boom, 500 error, nothing in logs.
So although there is usually something in the logs 99% of the time, it is possible this one comes from .htaccess or something like mod_security if there really is nothing in any of the logs.
UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk
I always omit .htaccess errors, of course, because they're very rare. In most cases, like in 99.9% of them, people miss the main log, which is usually in the HOME directory, which is the parent directory for your store. There're usually at least 3 error logs out there and in the very, very, very rare cases your error isn't in one of them.paulfeakins wrote: ↑Mon Nov 04, 2019 7:49 pmOh dear Mr Krotek you know you shouldn't state something as fact unless you are 100% sure it is undisputedly true ... and even then be careful!
Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com
Yes you're right it is usually in one of the main logs.
It's possible mod_security is set to show a 500 error when it detects something suspicious (perhaps code injection) too.
It's possible mod_security is set to show a 500 error when it detects something suspicious (perhaps code injection) too.
UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk
I got the problem solved. I contacted the devellopers from the most recent extension I bought some time ago and asked them to take a look, as it seemed like to most logical reason to me since I hadn't changed anything else myself... They managed to solve it.
Thank you for your input
Thank you for your input
factual he is right, even htaccess errors are logged, just in the Apache error log itself.Errors are always logged
Granted, most have no access to that but you could still ask your host.
And no sane person would deliberately set a 500 error in mod security.
Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.
Not even factually I'm afraid, it's quite possible for an error not to be logged in any file anywhere depending on settings, so it's entirely possible there is no Apache log either.
Usually it's 404 but I've seen 500. The idea is to confuse the attempted hacker.
UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk
Code: Select all
it's quite possible for an error not to be logged in any file anywhere depending on settings, so it's entirely possible there is no Apache log either.Code: Select all
Usually it's 404 but I've seen 500. The idea is to confuse the attempted hacker.Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.
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