Orders being Canceled?

I just setup OpenCart and this is the first time using it. I have set up all the UPS stuff, tax info stuff and even setup the authorize.net accounts to process credit cards.

I am having a strange problem. I have got 2 orders off our website and both orders come in with their status automatically set to "Canceled". I thought there was a problem with Authorize.net settings but I checked with them and they say the transaction is ok and is currently in an Authorized/Pending Capture status. So just OpenCart marks the status of the order to canceled. Why is this and how can I correct this?

Thanks
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Raymanj

Most likely this is your default order status.... follow the instructions below and see if this solves your problem.

1. Login to your admin back-end.
2. Go-to System
3. Go-to Settings
4. Click Options Tab
5. Find the "Order Status" value and set the proper setting.

Thanks for the quick response ssandecki. I did check that area and the order status was already marked "Pending" So I am not sure should I change it then change it back to see if it will stick?

Also what is the difference between the order status "Complete" and "Shipped" ? When an order is marked with one of these status is the credit card charged at that moment?

Sorry about all the questions. I am having a difficult time finding these detailed answers posted around. Does soemone have a good manual posted on OpenCart?

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Raymanj

Okay, I just figured out the problem, regarding the new order's status being set to "Canceled"

I don't just check in Systems>Settings>Options>Order Status and mark it their. I also have to check the Authorize.net module in Extensions>Payments>Authorize.net

Under there I needed set it also to the correct status default. Mine was set to Canceled. Not sure why this is the default?

So thanks a lot for the help.


I did notice something else I have a question. IN my Authorize.net setting my "Transaction Method" was set to "authorize". All my transactions are sitting in limbo with Authorize.net "Authorized/Pending Capture" How do I capture the orders that have already come in and are in this status?

I am changing the transaction method to capture for all future orders now. Just need an answer for the previous orders.

Thanks
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Raymanj

raymanj wrote: Mine was set to Canceled. Not sure why this is the default?

Alphabetical

We have a cart configured to use Authorize.net.

• * Cart is set to 'Authorize' mode. (We have a need to do this, as many products requiring advanced configuration take time for orders to complete, and we authorize the card without charging it, an Authorize.net functionality.)
  * Transactions go through, appear in Authorize.net admin as appropriate.
  * In OpenCart admin, transactions are listed as 'Canceled'
  * When transactions are finalized, nothing changes - all transactions are still listed as 'Canceled' in OpenCart Admin.(actually I changed the word from 'Canceled' to 'Working")

Isn't the interface with Authorize.net a two way street? Shouldn't OpenCart automatically change the status of an order in its dashboard as Authorize.net acts on it? In other words, shouldn't the status change from processing, to shipped, to complete, as Authorize.net completes each aspect of the transaction? If not, why are those terms listed in the OpenCart transaction options?