Post by thecobe » Wed Jan 24, 2018 4:00 pm

Hi i have a coupon enabled and orders total too
these are properties
Type: percentage
Discount: 50
Total Amount: 1
Customer Login: no
Free Shipping: no
Category: empty (i've tried choosing categories too)
Products: empty
Date Start: 2016-01-01
Date End: 2022-01-01
Uses per Coupon: empty
Uses per Customer: empty
Status: Enable
Image

front end when i apply coupon code it recognizes code but values is always zero
Image

any suggestion?

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Post by thekrotek » Wed Jan 24, 2018 4:37 pm

It's not easy to say, what's wrong without looking into it. Default Coupons extension is quite limited and has some issues, but should work fine in most cases. Maybe something's breaking the process.

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Post by suraj_sella » Wed Jan 24, 2018 4:58 pm

thecobe wrote:
Wed Jan 24, 2018 4:00 pm
Hi i have a coupon enabled and orders total too
these are properties
Type: percentage
Discount: 50
Total Amount: 1
Customer Login: no
Free Shipping: no
Category: empty (i've tried choosing categories too)
Products: empty
Date Start: 2016-01-01
Date End: 2022-01-01
Uses per Coupon: empty
Uses per Customer: empty
Status: Enable
Image

front end when i apply coupon code it recognizes code but values is always zero
Image

any suggestion?
Check if the product price is not 0.

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Post by thecobe » Wed Jan 24, 2018 5:17 pm

Hi
price is 24,83€ as you can see in second image

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Post by suraj_sella » Wed Jan 24, 2018 5:31 pm

thecobe wrote:
Wed Jan 24, 2018 5:17 pm
Hi
price is 24,83€ as you can see in second image
Are you sure you have set the price of this product to a non-0 value from within the admin panel? And the sub-total being generated doesn't pull the price value from somewhere other than the product price?

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Post by Burt65 » Wed Jan 24, 2018 7:10 pm

thecobe wrote:
Wed Jan 24, 2018 4:00 pm
Hi i have a coupon enabled and orders total too
these are properties
Type: percentage
Discount: 50
Total Amount: 1
Customer Login: no
Free Shipping: no
Category: empty (i've tried choosing categories too)
Products: empty
Date Start: 2016-01-01
Date End: 2022-01-01
Uses per Coupon: empty
Uses per Customer: empty
Status: Enable
Image

front end when i apply coupon code it recognizes code but values is always zero
Image

any suggestion?
Not sure it is the same problem but have a read at this

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Post by ADD Creative » Wed Jan 24, 2018 7:31 pm

Your totals need to be in the following order as coupon must be after sub-total.
Sub-Total
Coupon
Total

www.add-creative.co.uk


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Post by suraj_sella » Wed Jan 24, 2018 7:55 pm

ADD Creative wrote:
Wed Jan 24, 2018 7:31 pm
Your totals need to be in the following order as coupon must be after sub-total.
Sub-Total
Coupon
Total
On point.

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Post by thecobe » Wed Jan 24, 2018 9:23 pm

Great!
now it's working
I did not know that the sorting would affect the calc
thanks

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Post by thekrotek » Thu Jan 25, 2018 3:17 am

ADD Creative wrote:
Wed Jan 24, 2018 7:31 pm
Your totals need to be in the following order as coupon must be after sub-total.
Sub-Total
Coupon
Total
This!

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Contact me via email or Skype by support@thekrotek.com


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