Reward points and VAT

Hello guys,

we have a problem with VAT calculation when customers use reward points.

The VAT is calculated to the sub-total amount (amount not reduced by
redeeming reward points) instead to the amount deducted by reward points
bonus. So in our invoices the VAT is constantly overcalculated (prepaid)
in orders in which customers redeem reward points.

How can we solve this, as it is an important issue. We have tried to change the sort order in order totals in all ways possible but can't solve this.

We have an extension Reward Points Pro, but I don't know if that could be related in any way..

Thank you so much for your time

Best regards
Sander

http://www.vknjizba.si/reward_points_1.avi

here is also a short video explaining the problem.

We are willing to pay if someone can tell us how to solve this.

Thanks

Reward Points are basically cash

Therefore, the calculation is correct. It is not a discount on an item and should not be treated as such.

Likewise with Gift Vouchers, they should be non-vatable as they also are an alternative to cash

Hope this helps

Thanks for your feedback uksitebuilder.

The thing you said about reward points doesn't stand true though, because in the original OC reward points system calculation, the VAT is calculated to the amount which is already deduced by reward points. I'm attaching the printscreen to show this.

In our case I assume it probably must be an extension problem, as it calculates the VAT on the full price, before the reward points are applied.

Is there any way to solve this.. the extension developer doesn't respond to emails and is impossible to get the support. Would the best way to solve this be to open a feature request topic?

Thanks guys
Sander

Is 0.63 the VAT from 12.51 ?

If so, it is correct

If not, you can try to change the sort order of the Order Totals in your admin section