Notification of order placed not showing up

I'm a new user of Open Cart, so far I really like it!

I have created a simple cart, right now I only have a few things loaded in the cart until I get all the kink's worked out. I have already got my CC processing linked into the cart, verified and were good to go there.

So as an example I have an item in my inventory that has say 70 items on hand, when I purchase 1 of these items it should automatically reduce my inventory by -1, however it's not.

After the order is placed I go into the backend of the system and don't see anything in order status or order history.

I also never receive an email notification of an order being placed from the shopping cart, but I do receive it from my merchant for the receipt from the CC charge.

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In Home / Stores / Settings / Mail I just setup the system to use SMTP for emails having flipped from "mail", will this resolve at least one or part of the issues? I have not tested this at this time.

The New Order Alert Mail is set to yet, however the API User is set to ---none---, do i need to set this up somehow? We'll I just set this up, so we'll see how that works. Can I program in CIDR's? Ie 1.2.3.4/24?

Any help would be appreciated, I'm trying to turn this site live on Jan 1 so I do have a little bit of time.

Here is my URL just in case anyone wants to dink around and possibly comment on what I can do differently, a lot of this is "out of the box" and not tweaked yet.

https://www.paintwerkz.com/shop

Are there any great sites for downloading free or inexpensive templates for Opencart?

Thanks in advance.

Anyone? I've been hunting and digging for a solution for any of these and just not coming up with anything yet?

Frustrating...

When an order is placed and paid for, is it listed in your Sales - Orders section ?

If not, try to filter the Order Status for 'Missing Orders' - then see if it is listed

If so, then your payment provider is not getting the message back to the website that the payment has been made and is therefore not triggering the email notifications and not updating the stock.

This would then seem to me that something is amiss with the payment extension you are using.

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You cannot use C.I.D.R's for the API Allowed IP Address, unfortunately. Only single IP Addresses are allowed.

However, this will not be the cause of the above non-recording of paid sale, etc - You will need it to update orders / edit orders though, so should set it up.

Thank you for the response, i do see them listed in missing orders. Why would they go there if the option for COD is set? One would assume that it would be an email regardless of payment method.

When I went in and did a penny transaction and paid using my CC i never got that alert either, but for giggles let me go in and try it again.

Ok so I tested it and did a transaction for my $1 item that I have stashed in my cart and i received an email in regards to it in my system, i also received a confirmation of payment from my merchant account so that is working.

Any reason why COD wouldn't show or send an email? I would use this option for people to do local pickup if they desire.

from the customer's view within the website it's also now showing under order history as well.

Any idea why COD doesn't do that, or do I just need to kill that option?

It's now working as expected with CC, with COD it just doesn't show up / email etc.

What is your OC Version?

Is it the default COD payment method (e.g. not a module you have downloaded) ?