Post by jmasson » Wed Nov 23, 2016 12:24 am

Hello - really hoping someone can help as I'm driving myself nuts! Our customers are no longer receiving email notifications when an order has been submitted etc. I cannot find anywhere on the admin site to check this. Can someone please advise what may be the issue? I can't find anything on the forums!

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Post by knowband.plugins » Wed Nov 23, 2016 2:10 pm

Are you (as an admin) receiving emails alerts when a customer places an order on your site?

If no, then it might be the issue of Email configuration.

Regards,
Knowband Team

Opencart Plugins: Knowband Store
Email: support@knowband.com


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Post by jmasson » Wed Nov 23, 2016 4:55 pm

No, that has also stopped! We used to, however, any ideas what we need to configure?

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Post by knowband.plugins » Thu Nov 24, 2016 4:38 pm

Which method did you use to configure mail on your store?

Mail or SMTP?

Regards,
Knowband Team

Opencart Plugins: Knowband Store
Email: support@knowband.com


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