Hi,
We have recently added PayPal Pro iFrame to our opencart installation but as a result the orders processed through PayPal now go in to Missing Orders and we now have the time consuming task of matching orders to payments. We also get numerous customers calling/emailing asking if their order has been processed as no confirmation has been sent.
Anyone know of any fixes to this?
I have searched the forums but cannot find any answers.
Thanks in advance.
Which version of Opencart are you using and are there any errors logged? Make sure your IPN is setup properly as well.gumbies wrote:Hi,
We have recently added PayPal Pro iFrame to our opencart installation but as a result the orders processed through PayPal now go in to Missing Orders and we now have the time consuming task of matching orders to payments. We also get numerous customers calling/emailing asking if their order has been processed as no confirmation has been sent.
Anyone know of any fixes to this?
I have searched the forums but cannot find any answers.
Thanks in advance.
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Is debug mode enabled? Also, which 'checkout method' are you using within the settings?
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I would suggest to put your site under maintenance and activate the debug. Run a test order on PayPal IFrame to see if any systematic error can show on your screen.
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Straightlight
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After hours of phone calls with PayPal and our server provider it looks like the problem was a change in IP addresses from PayPal. We had to update our list of allowed IP addresses on our server.
Fingers crossed this has been fixed!
Thanks for your help everyone!
Fingers crossed this has been fixed!
Thanks for your help everyone!
Glad you were able to get a real answer and I hope everything is solved now!gumbies wrote:After hours of phone calls with PayPal and our server provider it looks like the problem was a change in IP addresses from PayPal. We had to update our list of allowed IP addresses on our server.
Fingers crossed this has been fixed!
Thanks for your help everyone!
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Paypal had to be called because they changed their IP address and then this person had to whitelist the new IP address on their server.psh2580 wrote:Did this solve your issue?
I have had iframe pro from oc 1.5.6.1 and upgraded to 2.3.0.2 and this missing orders issue is a pain in the bum!
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