Export/Import tool by JNeuhoff - PLEASE HELP, CRITICAL ERROR

I have been using the Export/Import tool by JNeuhoff for a long time on multiple Opencart stores, I had all the kinks worked out and it required all features I needed. It always worked great.

As of this afternoon I was receiving errors on all facets of my site (which is now down.)
After troubleshooting ALL DAY, I finally did a clean install. Well guess what, I come to find out it is in fact the tool, because the moment I put the extension in my clean install, everything goes awry again.

My site is down, I have no way to continue with the multitudes of products I have (already loaded into multiple spreadsheets).
I use OC 2.2. I am willing to purchase a tool or pay for assistance with this extension. Unfortunately, I have never been able to reach the developer of the tool.

Please, any help is greatly encouraged and appreciated. I can't move on without an import tool and my site is now completely down. I have yet to find a comparable product/category import/export tool for OC 2.2.

This is the error message (in modifications log):
Please, please, I beg for any help! Thank you kindly in advance.

I am not sure if this is in fact related to the extension or not, as I removed it with still no resolve; cache files still being created in system/storage.

Another user posted a similar issue: http://forum.opencart.com/viewtopic.php?f=190&t=166738
I sure hope we can find a resolution.

are you sure, to use this Language Directory:
admin/language/en-gb/common/menu.php
and not this:
admin/language/english/common/menu.php

just an idea...
Ernie

Sorry, unless you post some more details, no one can help you here. At the very least, how about your Open cart error log or your server's error log? What other extensions? What Open cart version? Are you using the current version 3.5 of the Export/Import tool?

klyn05 wrote:I have been using the Export/Import tool by JNeuhoff for a long time on multiple Opencart stores, I had all the kinks worked out and it required all features I needed. It always worked great.

As of this afternoon I was receiving errors on all facets of my site (which is now down.)
After troubleshooting ALL DAY, I finally did a clean install. Well guess what, I come to find out it is in fact the tool, because the moment I put the extension in my clean install, everything goes awry again.

My site is down, I have no way to continue with the multitudes of products I have (already loaded into multiple spreadsheets).
I use OC 2.2. I am willing to purchase a tool or pay for assistance with this extension. Unfortunately, I have never been able to reach the developer of the tool.

Please, any help is greatly encouraged and appreciated. I can't move on without an import tool and my site is now completely down. I have yet to find a comparable product/category import/export tool for OC 2.2.

This is the error message (in modifications log):

Code: Select all

2016-08-19 2:58:36 - MOD: Modification Default
FILE: system/engine/action.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 34
FILE: system/engine/loader.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 41
LINE: 92
LINE: 104
LINE: 142
FILE: system/library/config.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 23
FILE: system/library/language.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 35
LINE: 41
LINE: 47
FILE: system/library/template/basic.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 18
----------------------------------------------------------------
MOD: Export/Import Tool (V3.5) for OpenCart 2.x
FILE: admin/controller/common/menu.php
CODE: $data['text_backup'] = $this->language->get('text_backup');
LINE: 13
CODE: $data['backup'] = $this->url->link('tool/backup', 'token=' . $this->session->data['token'],
LINE: 122
FILE: admin/language/en-gb/common/menu.php
CODE: $_['text_backup']
LINE: 10
FILE: admin/view/template/common/menu.tpl
CODE: <li><a href="<?php echo $backup; ?>"><?php echo $text_backup; ?></a></li>
LINE: 161
FILE: admin/controller/common/column_left.php
CODE: if ($this->user->hasPermission('access', 'tool/log')) {
NOT FOUND!
----------------------------------------------------------------
2016-08-19 3:59:42 - MOD: Modification Default
FILE: system/engine/action.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 34
FILE: system/engine/loader.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 41
LINE: 92
LINE: 104
LINE: 142
FILE: system/library/config.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 23
FILE: system/library/language.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 35
LINE: 41
LINE: 47
FILE: system/library/template/basic.php
REGEX: ~(require|include)(_once)?\(([^)]+)~
LINE: 18
----------------------------------------------------------------
MOD: Export/Import Tool (V3.5) for OpenCart 2.x
FILE: admin/controller/common/menu.php
CODE: $data['text_backup'] = $this->language->get('text_backup');
LINE: 13
CODE: $data['backup'] = $this->url->link('tool/backup', 'token=' . $this->session->data['token'],
LINE: 122
FILE: admin/language/en-gb/common/menu.php
CODE: $_['text_backup']
LINE: 10
FILE: admin/view/template/common/menu.tpl
CODE: <li><a href="<?php echo $backup; ?>"><?php echo $text_backup; ?></a></li>
LINE: 161
FILE: admin/controller/common/column_left.php
CODE: if ($this->user->hasPermission('access', 'tool/log')) {
NOT FOUND!
----------------------------------------------------------------

Please, please, I beg for any help! Thank you kindly in advance.

JNeuhoff wrote:Sorry, unless you post some more details, no one can help you here. At the very least, how about your Open cart error log or your server's error log? What other extensions? What Open cart version? Are you using the current version 3.5 of the Export/Import tool?

Well... per my message above I am using OC 2.2. I am using the current version of Export/Import (for the proper version of OC). There is nothing in any of my error logs. It is the only Extension I am currently using. I have been able to rectify some of the errors I was experiencing in my site, still not sure the exact cause.

However, most of the code in my original post is still being triggered in the Modifications log, now I am simply experiencing an error with the tool. It worked for one import on my fresh OC install. But now, every time I try to import the "Connection is reset" on my browser, logging me out completely from admin panel.
I know it has to do with the Import, because I tried plenty of troubleshooting including trying a different browser, clearing cache, etc - and I only get this error when I try to Import from this tool, every single time.

I am going to have to be looking for a new tool it seems since I cannot resolve the error. If anyone has any suggestions, please do inform. Thanks.

if you would check, what your OcMOD ( I assume...) is looking for, in the:
admin/controller/common/column_left.php
CODE: you would find out easy, that this Code just does not exist, in this file, in OC v.2.2.0.0 !

Ernie

IP_CAM wrote:you would find out easy, that this Code just does not exist, in this file, in OC v.2.2.0.0 !

Ernie, I appreciate your reply. I did try adding the referenced code to that file - I'm not quite sure it did anything.

However - the error noted in my last reply, being logged out of the admin panel on Import, I fixed - this particular error was simply due to the spreadsheet having too many blank rows and therefore being too large of a file for import.
I am no longer having issues with anything else particular... so keeping my fingers crossed.
Ernie - I also saw your answer on my other post and to be honest I'm not too familiar with the modification log even though I have a lot of experience with oc, I've just never used that log very much. So thank you a million for your responses