Post by erica775 » Sat Apr 09, 2016 12:13 am

Hi everyone - switched from a successful (for me at least) BigCommerce site to Opencart some time ago but sales and traffic are still way down. I would love some feedback on what is wrong with the store!
It's at http://www.awardzone.com.

Thanks so much, Erica in Reno

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Post by oc-extensions » Sat Apr 09, 2016 6:42 am

Hi,

Check attachment

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Post by erica775 » Mon Apr 11, 2016 11:32 pm

Well that's not good. I have never even heard of Bitdefender. It's not infected.

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Post by oc-extensions » Tue Apr 12, 2016 12:44 am

Hi,

Strange you didn't heard about Bitdefender (probably the best antivirus solution available)

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Post by erica775 » Wed Apr 13, 2016 8:55 pm

Hey - oc-extensions:

So I submitted my site for removal on Monday morning - got this response:

<<<< Dear erica,

Thank you for the data provided. We have sent it to our laboratories for specialized analysis. If a false positive is found, detection will be removed in the next 72 business hours. Should you need further assistance in the future, please do not hesitate to contact us.

Thank you,
Bitdefender Customer Care Team >>>>

But it looks like they don't tell you the results - could you check and see if I'm still blacklisted?

Thanks!!!!! -Erica

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Post by oc-extensions » Wed Apr 13, 2016 10:19 pm

Hi,

Now is ok;

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Post by erica775 » Thu Apr 14, 2016 1:16 am

Thank you so much!

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