Admin emails are not being sent

Hi all,

Wonder if anyone can help me. I have installed a new clean version of OC 2.x. This is not the first time I have installed OC, and have never had this issue before, even though all of the sites are on the same server.

The Cart is working as it should right across the board. The only issue is that the emails are not being sent to the administrator. So when a new order is placed, the admin is not notified. This means my customer has to log in regularly just to see if any orders have been placed.

Had an investigation with my server guys and they cannot see anything wrong on their end, and as I say I have other OC sites working fine on the same server

The OC was straight out of the box, so I am completely at a loss as to why this is happening.

Anyone know of some further tests I can do?

Many thanks in advance for any help!

Anybody got any ideas please?

An invalid email in the system -> settings-> your shop -> general tab -> email?
The email address is fine but all messages end up in a spam folder?
What happens if you change the admin email to another email you have access to?

What kind of emails does it send?
Do customers get email confirmations when they place their orders? What about registration emails?
If you open an order history in admin, tick "notify customer" and click "Add history" would they get the notification?

deepvision wrote:An invalid email in the system -> settings-> your shop -> general tab -> email?
The email address is fine but all messages end up in a spam folder?
What happens if you change the admin email to another email you have access to?

What kind of emails does it send?
Do customers get email confirmations when they place their orders? What about registration emails?
If you open an order history in admin, tick "notify customer" and click "Add history" would they get the notification?

Hi there,

Sorry if I was vague. The problem persists whatever email address you put in under Settings > General. Definitely not going into SPAM.

Customers get all the emails they should from OC, it's just the messages to the administrator that are not being sent.

I have built many OS sites on the same server, all set up exactly the same way. This is the only one where this has happened.

I see.

And what happens if you add a new alert email under
System -> Settings -> Your shop -> Mail tab -> Additional Alert E-Mails ?

Such thing can happen because of a custom mod affecting the /catalog/model/checkout/order.php
or as a result of a conflict between custom modifications.
If it is the case the answer might be in the following file:

Hi there,
Thanks so much for your continued help. Tried the first suggestion with the email settings, but no change.

I then updated to the latest iteration of Opencart, but still no joy. Customers get ther emails with no problem and the contact form works - it's just the emails that go to the store owner which is a problem.

Many thanks!

I have ascertained that admin does get the emails for the Contact Us form, and also when a new user signs up via the 'create an account' system. But still no email to admin when someone makes a purchase.

We are using a Barclays EPDQ module, and I suspect it maybe usuroing the admin emails for when an order is placed.

Has anyone else encountered this?

I am having the problem that admin does not get any emails at all, the confirmation email is sent to the customer but nothing at all comes to admin, no orders, contact form emails or credit card details. I have searched the form and got nothing.

I have found my problem it was operator error. I had a typo in my email in system/settings/general.