Add to cart issues

HI Guys

Having an issue that when my client is adding products to cart from the homepage, he gets the added to your shopping cart notification BUT when he goes to shopping cart there's nothing in there.

He's tried on IE 11, Samsung Galaxy and iPhone and on his familys phones

I've tried with Chrome, IE 11, Galaxy s5 running Chrome as well as IE 11 and Chrome on another computer - everything works fine?

I'd be very grateful if you could try it our for me and let me know if it works for you.

http://markmaster.com.au/

It is ONLY happening when you first load the page and try add to cart from homepage, once you have clicked through to a product page and add to cart from there it works perfectly.

There are no related errors showing in the console using IE developer tools

We've tried clearing caches, deleting browser histories and I've made sure my IE settings are identical to his as far as security settings etc goes and even with everything identical - I can't reproduce the issue.

Any ideas?

Thanks

webecho

I guess your client accesses this store via www URL: http://www.markmaster.com.au and click add to cart button.
After that he accesses the shopping cart page via non-www URL: http://markmaster.com.au/index.php?route=checkout/cart. Because the session does not persist between www URL and non-www URL, so there is no product in cart.
You should redirect www URL to non-www URL to solve this problem.

viethemes wrote:I guess your client accesses this store via www URL: http://www.markmaster.com.au and click add to cart button.
After that he accesses the shopping cart page via non-www URL: http://markmaster.com.au/index.php?route=checkout/cart. Because the session does not persist between www URL and non-www URL, so there is no product in cart.
You should redirect www URL to non-www URL to solve this problem.

Thank you, you're an absolute legend!

I hadn't spotted that, I couldn't work out what was going on.

Thanks for your help mate.


webecho

You are welcome