Not getting order email

Hi All,

I am not getting email when an order is placed ... though an email is going to the person who is making order.

Can you please help.
Many Thanks

Check System -> Settings -> Edit -> Email. Is your email listed there?

If your email is listed there, is it a self-hosted email (@yourstore.com) or through another email provider (@gmail.com)?

If your email is self-hosted, are you receiving ANY email at all?

If your email is hosted through another provider, then we can rule out email routing issues. In that case, have a look at /system/logs/error_log. Copy + paste that into the thread (or pastebin it or something), so we can see if there are any errors related.

same here as well as our registry emails...I was told to delete error logs once in a while so I don't have that to show. can someone please find a solution?!