PayPal Website Payment Pro - Merchant Country not supported

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Post by garywinner » Tue Dec 03, 2013 1:06 pm

Hey guys,

I am from Hong Kong and having an website hosted by a Hong Kong company.
My website have "PayPal Website Payment Pro" , so that my customer can find the fields for credit card information entry easily. But when my customer get the error " The merchant country is not supported. " when pressing the confirm button. It is quite an headache for me right now. Paypal claim this support worldwide. :-\

If this is the case that Paypal does can't support Hong Kong merchant. I will switch to others like Moneybooker.

Hope any good people here can give me some advice. ???

Cheers!
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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by MarketInSG » Tue Dec 03, 2013 3:01 pm

paypal supports hong kong. I'm sure of that. Give a check with them

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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by garywinner » Tue Dec 03, 2013 10:19 pm

Thanks for your reply ~
Hopefully yes.
I am waiting for their technical team reply.

Paypal always let me down.
So I am kind of worried.
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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by garywinner » Wed Dec 04, 2013 9:55 am

Here is the paypal 's reply.... Damn it.

"Thank you for contacting Merchant Technical Services. Please be informed that Payments PRO is only available to US, UK, and Canadian merchants.
Sorry for the inconvenience."
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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by MarketInSG » Wed Dec 04, 2013 2:53 pm

There's a paypal hosted version you might wish to have a look at

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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by garywinner » Wed Dec 04, 2013 7:38 pm

MarketInSG wrote:There's a paypal hosted version you might wish to have a look at
You meant the one with iframe ?
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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by MarketInSG » Wed Dec 04, 2013 10:49 pm

if i'm not wrong, yes. check with paypal on the types they have for your country

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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by garywinner » Wed Dec 04, 2013 11:59 pm

MarketInSG wrote:if i'm not wrong, yes. check with paypal on the types they have for your country
Yes, you are right.
I just further ask paypal to advice. They also advice "Website Payment Pro Hosted Solution"
But it need business document which I don't have yet

Actually I just start the business. Wanna see the business on track first before registering a company. Seems working as a company , will come with a lot of compliance and red tape. I foresee my business 's turnover rate will be very low in the first few month.

Anyway, thanks for your advice!
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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by MarketInSG » Thu Dec 05, 2013 9:10 am

go ahead with paypal standard then ;)

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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by garywinner » Tue Dec 10, 2013 1:04 pm

Anyone know how "PayPal Website Payment Pro Hosted Solution" works ?
Is it just using the same payment module of "Paypal payment Pro" ?

Thanks a lot! O0
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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by MarketInSG » Tue Dec 10, 2013 2:54 pm

paypal has just too many solutions. Their hosted solution seems to allow something like iframe if i'm not wrong.

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Re: PayPal Website Payment Pro - Merchant Country not suppor

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Post by Qphoria » Tue Dec 10, 2013 9:51 pm

garywinner wrote:Anyone know how "PayPal Website Payment Pro Hosted Solution" works ?
Is it just using the same payment module of "Paypal payment Pro" ?

Thanks a lot! O0
I make the Paypal Pro Hosted extension for OpenCart. It is a completely separate codebase from the normal Paypal Pro module.

Basically Paypal Pro is their "onsite" credit card system for US, CA, and UK.
For a handful of other countries, they require their "pro hosted" alternative.
This one can either be in an iframe or redirect to their site to pay.

These are the countries that support Paypal Pro Hosted:
https://developer.paypal.com/webapps/de ... ducts/#HSS

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