Post by R2-D2 » Wed Apr 03, 2013 2:02 am

Hi there

In mijoshop 1.5. I don't receive any e-mail when an order has been made. I need my shipping people to receive e-mails after the order has been made.

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Post by butte » Wed Apr 03, 2013 9:34 am

Subversion (1.5 okay, but which .sub of that)? That relates to whether there may be a bug, a known fix or workaround, or effort underway to prevent or outmaneuver the problem.

Check all of your admin panel's mail-related Settings. You can try both Mail and smtp, just be sure that everything is right. While you and your shipping are not receiving notices, you may want to set Maintenance mode so that actual customers' orders won't do that till you have located and fixed the causes (then release Maintenance mode).

A shared host's own mailserver(s) may be blacklisted from time to time, and perfectly innocent outbound mail is sandbagged. Ask support about that.

You can locate and review anti-spam blacklists on-line.

Check your domain's smtp and mx settings. If those are additionally set on your host, check them there, too.

If you're using Amazon, then you probably still must go through (the rest of the) smtp module in your own account, and then apply for upgrading from sandbox mail. It'll be explained there.

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Post by R2-D2 » Wed Apr 03, 2013 9:51 pm

Thanks,
I believe I have fixed the problem yesterday. There is a module that is free, when I find the link I will post it because it bypasses all the technical jargon. It was an opencart module.

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Post by butte » Thu Apr 04, 2013 11:00 am

If it stays fixed, then after a spell go ahead and mark thread Solved.

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