PayPal - cannot process this transaction

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Post by kdmp » Mon Oct 04, 2010 10:59 pm

We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at http://www.paypal.com.
Ever since upgrading one of my clients Opencart installations from 1.4.7 to 1.4.9.1, they have not been able to receive a payment via PayPal. Customers receive the quoted message. Originally, there was no PDT token added. Thinking that it could be this, I then created a PDT token, added it to the settings in Opencart. Same error.

The email address being used is their valid PayPal email address. I even tried my own PayPal account for testing purposes and the same error.

Am I missing something here???

Kevin
Last edited by i2Paq on Wed Oct 13, 2010 11:01 pm, edited 1 time in total.
Reason: Topic moved

Kevin Davidson
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VQMod - Paypal Transaction ID to Payment Details

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Re: PayPal - cannot process this transaction

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Post by Qphoria » Tue Oct 05, 2010 12:11 am

This is likely due to you using a poorly constructed custom theme that includes its own payment folder so it isn't using the new default payment tpl files. Delete the catalog/view/theme/YOURTHEME/template/payment folder

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Re: PayPal - cannot process this transaction

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Post by kdmp » Tue Oct 05, 2010 1:12 am

Hey Q,

That seems to have been the issue. I replaced the payment directory for the custom theme with the one from the default theme that came with the new version of Opencart. Much appreciated!

Kevin

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Re: PayPal - cannot process this transaction

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Post by Qphoria » Tue Oct 05, 2010 1:20 am

kdmp wrote:Hey Q,

That seems to have been the issue. I replaced the payment directory for the custom theme with the one from the default theme that came with the new version of Opencart. Much appreciated!

Kevin
That is NOT what I said to do. just delete that custom one

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PayPal 1.4.9. doesn't record the order

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Post by vkaltchev » Tue Oct 05, 2010 1:53 pm

Qphoria wrote:This is likely due to you using a poorly constructed custom theme that includes its own payment folder so it isn't using the new default payment tpl files. Delete the catalog/view/theme/YOURTHEME/template/payment folder
Hi Q:

Did a test order with PayPal standard - the "customer" receives the Paypal payment authorization email, I (the owner) receive the Paypal email but the order is nowhere to be found in the store. Is it due to a custom theme? My site: http://www.thequiltfairy.com

Thanks,
Valentina
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Re: PayPal - cannot process this transaction

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Post by virgil » Sat Oct 16, 2010 10:15 pm

Qphoria wrote:This is likely due to you using a poorly constructed custom theme that includes its own payment folder so it isn't using the new default payment tpl files. Delete the catalog/view/theme/YOURTHEME/template/payment folder
I had the same problem,
Thx for the solution Q :)
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Re: PayPal 1.4.9. doesn't record the order

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Post by Qphoria » Sat Oct 16, 2010 11:01 pm

vkaltchev wrote: Hi Q:

Did a test order with PayPal standard - the "customer" receives the Paypal payment authorization email, I (the owner) receive the Paypal email but the order is nowhere to be found in the store. Is it due to a custom theme? My site: http://www.thequiltfairy.com

Thanks,
Valentina
no. enable debug amd check the messages in your system error log

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Re: PayPal - cannot process this transaction

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Post by virgil » Mon Oct 18, 2010 9:08 pm

HI,

I can't also find the order in the store, but i can find it in the database but you can't see the order in de Back office.
and in the error log is nothing
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Re: PayPal - cannot process this transaction

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Post by virgil » Mon Oct 18, 2010 9:15 pm

Ow i think that i know what the problem is:

In the database at order_status_id is 0 if i change it (to 15 for me) than i can see the order in the Back Office :)
but how do fix this problem ?

Thank you
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Re: PayPal - cannot process this transaction

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Post by Qphoria » Mon Oct 18, 2010 10:13 pm

how about do what I say

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Re: PayPal - cannot process this transaction

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Post by virgil » Tue Oct 19, 2010 1:17 am

Qphoria wrote:how about do what I say
Hi Q i already did what you say, i deleted the payment folder from my custom theme, and this is what i see in the system error log:
(OC v1.4.9.1)

Code: Select all

2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.27.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.28.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.29.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.46.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.42.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.32.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.35.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.36.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.44.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:05 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.47.2.0.1287370378) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:06 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.27.2.0.1287371045) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:06 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.28.2.0.1287371045) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:06 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.46.2.0.1287371045) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:06 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.32.2.0.1287371045) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:06 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.36.2.0.1287371045) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 2:04:06 - PHP Warning:  unlink(/sites/jenjfashion.nl/www/system/cache/cache.category.44.2.0.1287371045) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /sites/jenjfashion.nl/www/system/library/cache.php on line 54
2010-10-18 7:01:58 - PHP Notice:  Undefined variable: text_account in /sites/jenjfashion.nl/www/catalog/view/theme/solid_grey/template/account/login.tpl on line 28
2010-10-18 7:02:16 - PHP Notice:  Undefined variable: text_account in /sites/jenjfashion.nl/www/catalog/view/theme/solid_grey/template/account/login.tpl on line 28
2010-10-18 7:02:45 - PHP Notice:  Undefined variable: text_account in /sites/jenjfashion.nl/www/catalog/view/theme/solid_grey/template/account/login.tpl on line 28
2010-10-18 7:03:03 - PHP Notice:  Undefined variable: text_account in /sites/jenjfashion.nl/www/catalog/view/theme/solid_grey/template/account/login.tpl on line 28
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  order_product_id in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 108
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  order_product_id in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 110
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  href in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 111
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  option in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 112
2010-10-18 7:14:28 - PHP Warning:  Invalid argument supplied for foreach() in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 112
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  total in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 119
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  order_product_id in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 108
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  order_product_id in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 110
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  href in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 111
2010-10-18 7:14:28 - PHP Notice:  Undefined index:  option in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 112
2010-10-18 7:14:28 - PHP Warning:  Invalid argument supplied for foreach() in /sites/jenjfashion.nl/www/admin/view/template/sale/order_form.tpl on line 112
Thanks in advance
virgil
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Re: PayPal - cannot process this transaction

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Post by Qphoria » Tue Oct 19, 2010 3:01 am

virgil wrote:
Qphoria wrote:how about do what I say
Hi Q i already did what you say, i deleted the payment folder from my custom theme, and this is what i see in the system error log:

Thanks in advance
Qphoria wrote: no. enable debug and check the messages in your system error log

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Re: PayPal - cannot process this transaction

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Post by virgil » Tue Oct 19, 2010 3:22 pm

Debug mode is already enabled and my system log is my other post.
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