Email seems not to be working

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Post by preciousfoods » Sun Sep 19, 2010 5:55 am

Hello, I tried to send myself an email as if I was a customer inquiring but never received it :(
What should I do please?
thank you!
Last edited by i2Paq on Sat Nov 06, 2010 2:48 am, edited 1 time in total.
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Re: mail

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Post by OC2PS » Sun Sep 19, 2010 9:16 am

Basics first: Did you set up the mail server in OC configuration?

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Re: mail

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Post by JAY6390 » Sun Sep 19, 2010 2:57 pm

Also, what is the email of the store? You need to configure that correctly. Also, make sure the email did not get trashed as a suspected spam email

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Re: mail

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Post by preciousfoods » Tue Sep 21, 2010 3:43 am

Yes sir I did configure the server. But maybe not correctly?
I will check my spam box now...
thanks!
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Re: mail

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Post by preciousfoods » Tue Sep 21, 2010 3:45 am

No, not in the spam... :(
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Re: mail

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Post by preciousfoods » Fri Sep 24, 2010 9:38 am

I have put :
Mail Parameters: contact@preciouslivefoods.com
SMTP Host: box569.bluehost.com
SMTP Username: contact@preciouslivefoods.com
SMTP Password: 12345678
SMTP Port: 26
SMTP Timeout: 5

Is that wrong? :(

thank you for your help!
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Re: mail

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Post by OC2PS » Fri Sep 24, 2010 9:44 pm

Are you sure mail host is not smtp.preciouslivefoods.com

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Re: mail

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Post by preciousfoods » Sun Sep 26, 2010 4:03 am

aha! Could well be I guess... I will try, thank you!
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Re: mail

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Post by preciousfoods » Sun Sep 26, 2010 4:23 am

No, it didn;t, I tried also mail.preciouslivefoods.com as bluehost says but it didn't work either :(

Bluehost mail Settings
Mail Server Username: contact@preciouslivefoods.com
Incoming Mail Server: mail.preciouslivefoods.com IMAP: port 143, POP: port 110
Incoming Mail Server: (SSL) box569.bluehost.com IMAP: port 993, POP: port 995
Outgoing Mail Server: mail.preciouslivefoods.com (server requires authentication) port 26
Outgoing Mail Server: (SSL) box569.bluehost.com (server requires authentication) port 465
Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
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Re: mail

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Post by preciousfoods » Thu Sep 30, 2010 3:34 am

In the server tab is it the incoming mail settings that I have to enter?
thanks!
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Re: mail

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Post by preciousfoods » Fri Nov 05, 2010 2:24 am

Hello, could someone please help me? I still cannot send myself a test mail on my opencart site, I never receive it! Is it the INCOMING mail settings I need to enter on the mail tab?
thank you!
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Re: mail

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Post by Qphoria » Fri Nov 05, 2010 5:21 am

Have you tried just MAIL insteaed of SMTP

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Re: mail

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Post by preciousfoods » Fri Nov 05, 2010 5:37 am

like in MAIL.preciouslivefoods.com? yes, but it doesn't work, is it the INCOMING mail settings (or outgoing) that I have to put in ,in that "mail" tab/page?
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Re: mail

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Post by Qphoria » Fri Nov 05, 2010 10:01 am

No I mean like Mail mode. The drop down has Mail or SMTP.. in MAIL mode, none of the other fields are used and it just uses the php mail function

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Re: mail

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Post by preciousfoods » Fri Nov 05, 2010 11:54 pm

Oh I see, sorry, yes yes it is and has always been in "mail" mode, should I try it in SMTP mode?
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Re: mail

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Post by preciousfoods » Fri Nov 05, 2010 11:54 pm

Are these settings there on this page for the incoming mail box or the outgoing mail box?
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Re: mail

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Post by Qphoria » Sat Nov 06, 2010 12:20 am

outgoing.

If you have it set to MAIL then none of those settings are used (except the parameters box)
If you have it set to SMTP, then the other fields are used as well.

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Re: mail

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Post by preciousfoods » Sat Nov 06, 2010 1:21 am

Oh I see, thank you so much, actually I wanted to make it possible for customers to contact me by sending a message on my site, so I guess I need to configure somewhere the INCOMING mail box?
thank you again!
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Re: mail

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Post by preciousfoods » Sat Nov 06, 2010 2:33 am

oh! it was simply in the general settings, am I stupid!
thank you so much for your help, so as far as the outgoing mail is concerned, I should leave it on MAIL, not SMTP, right?
thank you!
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