Post by robertdon777 » Tue Mar 13, 2012 9:46 pm

Hi There

In need of some urgent help. When a customer tries to login and has forgot their password - they type in their email and press continue, to be greeted by: http://mydomain.co.uk/index.php?route=account/forgotten

And a blank screen!, on my other opencart installs it usually goes to a success screen with confirmation a new password has been sent via the submitted email.

Anyone that can help much appreciated

Rob

Newbie

Posts

Joined
Mon Jan 23, 2012 10:02 pm

Post by kedgetech » Wed Mar 14, 2012 6:37 pm

May be you can update the password in database.

User avatar
Active Member

Posts

Joined
Mon Mar 22, 2010 5:20 pm
Location - USA, Australia, India

Post by spitos » Wed Mar 14, 2012 6:41 pm

Did the customer receive an email with the link?

If you are getting a blank scree, have you checked for errors in the error log?

Image
Google Analytics Expert - Advanced e-commerce tracking, Product & options reporting, transaction/conversion reporting, Google Adwords conversion & profit reporting, goal & funnel reporting, event tracking, site search tracking, multi-store compatibility, EU Cookie Law compliance and works with any theme or checkout! Easy vqmod install. Get it here


User avatar
Active Member

Posts

Joined
Mon May 23, 2011 6:19 pm
Location - UK

Post by robertdon777 » Thu Mar 15, 2012 2:56 am

They didn't get an email just a blank screen.

the store url for login/sign up is here if anyone could test it

http://copyshop.coventry.ac.uk/index.ph ... ount/login

Hope someone can take a look at this

Rob

Newbie

Posts

Joined
Mon Jan 23, 2012 10:02 pm

Post by spitos » Thu Mar 15, 2012 5:25 pm

Have you got any errors in the error log?

Log in to admin then go to system > Error Logs

Image
Google Analytics Expert - Advanced e-commerce tracking, Product & options reporting, transaction/conversion reporting, Google Adwords conversion & profit reporting, goal & funnel reporting, event tracking, site search tracking, multi-store compatibility, EU Cookie Law compliance and works with any theme or checkout! Easy vqmod install. Get it here


User avatar
Active Member

Posts

Joined
Mon May 23, 2011 6:19 pm
Location - UK

Post by robertdon777 » Mon Mar 19, 2012 8:53 pm

These are my recent error logs:


2012-02-21 9:48:35 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-02-21 9:49:23 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-21 9:49:23 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-21 9:49:23 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-02-23 8:25:08 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-23 8:25:08 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-23 8:25:08 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-02-23 8:28:29 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-23 8:28:29 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-23 8:28:29 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-02-28 9:21:52 - PHP Notice: Undefined index: company in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-02-28 9:21:52 - PHP Notice: Undefined index: address_2 in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-02-28 9:21:52 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-28 9:21:52 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-28 9:21:52 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-02-29 9:50:50 - PHP Notice: Undefined index: company in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-02-29 9:50:51 - PHP Notice: Undefined index: address_2 in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-02-29 9:50:51 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-29 9:50:51 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-29 9:50:51 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-02-29 15:10:23 - PHP Notice: Undefined index: company in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-02-29 15:10:23 - PHP Notice: Undefined index: address_2 in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-02-29 15:10:23 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-29 15:10:23 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-02-29 15:10:23 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-02 10:37:37 - PHP Notice: Undefined index: company in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-02 10:37:37 - PHP Notice: Undefined index: address_2 in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-02 10:37:37 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-02 10:37:37 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-02 10:37:37 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-07 14:55:27 - PHP Notice: Undefined index: company in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-07 14:55:28 - PHP Notice: Undefined index: address_2 in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-07 14:55:28 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-07 14:55:28 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-07 14:55:28 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-08 11:25:38 - PHP Notice: Undefined index: points in /home/covunipr/public_html/admin/model/catalog/product.php on line 123
2012-03-08 11:25:38 - PHP Notice: Undefined index: points in /home/covunipr/public_html/admin/model/catalog/product.php on line 169
2012-03-08 11:25:38 - PHP Notice: Undefined index: weight in /home/covunipr/public_html/admin/model/catalog/product.php on line 169
2012-03-08 11:25:38 - PHP Notice: Undefined index: weight_prefix in /home/covunipr/public_html/admin/model/catalog/product.php on line 169
2012-03-08 13:07:29 - PHP Notice: Undefined index: company in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-08 13:07:29 - PHP Notice: Undefined index: address_2 in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-08 13:07:29 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-08 13:07:29 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-08 13:07:29 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-08 13:19:48 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-08 13:19:48 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-08 13:19:48 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-13 13:31:19 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:31:19 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:31:19 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-13 13:37:05 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:37:05 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:37:05 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-13 13:52:25 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:52:25 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:52:25 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-13 13:54:32 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:54:32 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:54:32 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-13 13:58:31 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:58:31 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:58:31 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-13 13:59:44 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:59:44 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 13:59:44 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-13 14:01:59 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 14:01:59 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-13 14:01:59 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-14 17:55:15 - PHP Notice: Undefined index: company in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-14 17:55:15 - PHP Notice: Undefined index: address_2 in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-14 17:55:15 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-14 17:55:15 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-14 17:55:15 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-16 9:30:17 - PHP Notice: Undefined index: company in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-16 9:30:17 - PHP Notice: Undefined index: address_2 in /home/covunipr/public_html/catalog/model/account/customer.php on line 8
2012-03-16 9:30:17 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-16 9:30:17 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-16 9:30:17 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-19 11:36:54 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-19 11:36:54 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-19 11:36:54 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-19 11:40:44 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-19 11:40:44 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-19 11:40:44 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164
2012-03-19 11:47:38 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-19 11:47:38 - PHP Warning: fsockopen() [<a href='function.fsockopen'>function.fsockopen</a>]: unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /home/covunipr/public_html/system/library/mail.php on line 161
2012-03-19 11:47:38 - PHP Notice: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) in /home/covunipr/public_html/system/library/mail.php on line 164


Hope they mean something to someone who can help!

Rob

Newbie

Posts

Joined
Mon Jan 23, 2012 10:02 pm

Post by robertdon777 » Tue Mar 20, 2012 9:26 pm

Anybody have any ideas what those errors codes are?

They look related to the problems I'm having


Rob

Newbie

Posts

Joined
Mon Jan 23, 2012 10:02 pm

Post by robertdon777 » Mon Apr 02, 2012 5:12 pm

Still no answers to this and I'm still having the issues

Hope someone can help

Rob

Newbie

Posts

Joined
Mon Jan 23, 2012 10:02 pm
Who is online

Users browsing this forum: No registered users and 44 guests