OpenCart Community

Hey all,

I would like to propose that we remove the "bug tracker" entry from the "support" pull down on the opencart site. There is mention of the tracker and its use on the general support page which would be easy to find for people that know the difference between reporting a bug and "I can't make it work, please help".

Alternative would be to change it to a link to the general tech forum with a title of (perhaps) "Technical Help" or something that will entice the average punter to go there instead of bothering developers with problems when they don't seem to have performed a search of the forums beforehand.

With all the general support requests that end up on the github issue tracker, it would be nice to lower the noise on there (and the frustrated Daniel responses <grin>).

I follow the bug tracker so I can see what issues are found and fixed or otherwise. I do this so I can advise my client when they should upgrade their stores to the newer version. I can tell them what issues or frustrations will disappear and that gives them a reason to put hand in pocket for an upgrade.

The trouble I find is that sometimes Daniel just closes the ticket without any explanation and we are left wondering if its an issue to watch out for or not. I know many of them are pretty useless inquiries with no research results posted and no sign of self help attempts, but it would be a bit tragic if a real bug was missed and no-one took a look.

Look forward to further discussions around this issue.

As an aside to that question, does anyone know if replies on github issue tracker can be removed?

The reason I ask this is that some people are probably finding old tickets that talk about their issue and have "bothered" developers in the past, then tag their inquiry onto the end of that ticket even when its closed.

Or can the closed tickets be locked so that only those previously posting to it, can re-open or post after its been closed?

A little community organization really would will go a long way. I think doing something like a mailing list for future development discussion, github strictly for bug reporting, and the forums for user help would go a long way. Also a lot of bug fixes for the master never make it to the current release.