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'Approve New Customer' Set to No But Approval Still Required
Posted: Fri Sep 07, 2012 2:48 am
by kfc0209
Under Customer Group, I have set Approve New Customers = "N". However after I have registered as a new customer and try to login, I got an error "Your account requires approval before you can login". Is this a bug?
Re: 'Approve New Customer' Set to No But Approval Still Requ
Posted: Fri Sep 07, 2012 3:30 am
by i2Paq
WHAT VERSION?
Re: 'Approve New Customer' Set to No But Approval Still Requ
Posted: Fri Sep 07, 2012 8:55 am
by kfc0209
1.5.3.1
Re: 'Approve New Customer' Set to No But Approval Still Requ
Posted: Mon Sep 10, 2012 10:25 am
by kfc0209
Besides, as soon as a customer has registered in the website, the system generates and sends out the email below which tells the customer "you can log in by using your email address and password". But in fact the account is pending approval by store admin, and cannot login yet. This will mislead the customer.
Welcome and thank you for registering at
http://www.xxxxxxxx.com!
Your account has now been created and you can log in by using your email address and password by visiting our website or at the following URL:
http://www.xxxxxxxx.com/account/login
Upon logging in, you will be able to access other services including reviewing past orders, printing invoices and editing your account information.
Thanks,
Re: 'Approve New Customer' Set to No But Approval Still Requ
Posted: Wed Sep 12, 2012 8:20 pm
by Daniel
works for me,
did you create the account after you changed the setting or before. you need to approve the customers if before the chnage
Re: 'Approve New Customer' Set to No But Approval Still Requ
Posted: Thu Jul 28, 2016 6:08 pm
by rakshadolphin
I am facing the same problem.
I am using OC 2.0.3.1.
Under Customer Group, I have set Approve New Customers = "No". However after the customer registeres as a new customer and try to login, I got an error "Your account requires approval before you can login"
Can someone help ?
Re: 'Approve New Customer' Set to No But Approval Still Requ
Posted: Fri Sep 30, 2016 10:53 pm
by gibby
We have the same issue. 50+ customers are waiting to be approved and we can't find anyway to fix it.
Most customers are fine but a couple are confused with the warning message
Anyone any ideas. Using 1.5.6