I have customers who have placed order but these orders do not show up anywhere in the admin area.. i then checkt sql and for sure the orders have been placed and if i change the order status to 1 then they will show up..
I have read about this some where as well but is there any permanent solution to this.. as the customer / owner both dont get any emails for the order.
Opencart is fantastic but if i have to check sql every day for missed orders then it is useless as i loose out on sales.
Please tell me a solution for this.
seems whichever payment method(s) you are using, there may be a problem
Please tell us which payment method(s) you are using and ensure that the status(s) within those payment method(s) are set-up correctly.
You can view te missing orders in admin by choosing 'Abandoned Orders' in the order list filter.
Please tell us which payment method(s) you are using and ensure that the status(s) within those payment method(s) are set-up correctly.
You can view te missing orders in admin by choosing 'Abandoned Orders' in the order list filter.
Thanks for the reply.. yes i have double checked the permissions and this is not happening with every oder.. it happens randomly..
As for "abandoned order", i dont see that under sales > order .. maybe it was removed from 1.5.1.3?
As for "abandoned order", i dont see that under sales > order .. maybe it was removed from 1.5.1.3?
upload from 1.5.1.3 download if that is the version you are using.
It is definitely in that version and must have been edited out in your file.
It is definitely in that version and must have been edited out in your file.
go to Sales, Orders, and HERE, with all orders displayed, open STATUS on the top bar. Apply filter and you'll get al abandoned orders.
I think you are trying to do it but INSIDE the order and you don't have to be there.
Try and let us know
I think you are trying to do it but INSIDE the order and you don't have to be there.
Try and let us know
On the demo (latest version) it has been renamed to Missing Orders
Untitled-1.jpg (40.6 KiB) Viewed 1954 times
Hello. If you did it your orders will be visible in orders list, but opencart won't send mail to costumers automatically.
Do you know when or why are you receiving Abandoned orders? It's allways or only when costumers are using a determinate payment form?
I think is very important for you to resolve this question.
Do you know when or why are you receiving Abandoned orders? It's allways or only when costumers are using a determinate payment form?
I think is very important for you to resolve this question.
I have 2 payment methods with correct permission set, and in both there are times when orders display as abandoned even when the payment is confirmed. This has happend randomly and when i check on my own the order goes though.. so i guess it has to do with some coding issue.
I had similar problems with credit card payment.... when costumer paid but didn't return to the shop, then had this problem (payment done but order not completed). Is important that you CONFIRM that the payment has been done, because, for example, if a costumer begins to buy with credit card and his bank didn't autorize transaction, I'll receive an Abandoned Order.
But if you get it from different ways, it could to be code.
But if you get it from different ways, it could to be code.
I have solved the issue (for my OC version 2.3.0.2 at least)
The problem is with SEO url. If you see your paypal IPN history, the call back url will be yoursite.com/extension/payment/pp_standard/callback and will show a 404 error below it which means the call backurl is incorrect.
What you need to do to make this work is add a redirect in your .htaccess which is below and this should work perfectly (replace yourstite.com with your domain name)
Redirect /extension/payment/pp_standard/callback http://yoursite.com/index.php?route=ext ... d/callback
The problem is with SEO url. If you see your paypal IPN history, the call back url will be yoursite.com/extension/payment/pp_standard/callback and will show a 404 error below it which means the call backurl is incorrect.
What you need to do to make this work is add a redirect in your .htaccess which is below and this should work perfectly (replace yourstite.com with your domain name)
Redirect /extension/payment/pp_standard/callback http://yoursite.com/index.php?route=ext ... d/callback
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