{Resolved} FirstData Global Gateway API Invalid Merchant ID?

EDIT: Is this module incompatible with the "Global Gateway Web Services API"? I think that may be my issue. I asked to be set up with a "Global Gateway API" account and they set me up for the web services one.

Qphoria, thank you for this module. I have a couple questions:

1. What's the difference between Auth and Sale methods? Which one should I use for completing transactions? I'm assuming Sale mode would be good for that.

2. Additionally, I'm getting an "Invalid Store / Merchant ID" error when I try to test it using the credentials you supplied and a valid expiration date. I've tried in both Auth and Sale mode and both report the same message. I am using the Store Name / Number that I got from my First Data account.

Thanks for the help!

HEy man im having the same issues and I need to get this resolved for a client who is up my ass. did you solve the invalid store/merchand id error?

mau7038 wrote:EDIT: Is this module incompatible with the "Global Gateway Web Services API"? I think that may be my issue. I asked to be set up with a "Global Gateway API" account and they set me up for the web services one.

2. Additionally, I'm getting an "Invalid Store / Merchant ID" error when I try to test it using the credentials you supplied and a valid expiration date. I've tried in both Auth and Sale mode and both report the same message. I am using the Store Name / Number that I got from my First Data account.

Thanks for the help!

I figured it out i think! if anyone else is having an issue, switch to production mode and use the fake cc information. You should get a error message about the transaction failing or being declined, log into your FD account then look under reports and transaction history. You should see the declined transactions.

Thank you for the clarification smartplaya. Apparently the "TEST" server is only for "TEST" accounts.
If you have a normal account, you have to test it in "LIVE" mode with a fake credit card to see decline and a real credit card to see approved. This is just how FirstData does it. I've updated the admin wording to explain this better.

And I guess then that new accounts DO work with the legacy XML gateway.

mau7038 wrote: 1. What's the difference between Auth and Sale methods? Which one should I use for completing transactions? I'm assuming Sale mode would be good for that.

Sale means the money is taken from the customer immediately
Auth means it is held but not taken. You have 3 days to log into your FD account and complete the sale, otherwise you lose it. I recommend always using SALE.

I am having problems getting my payment module working. I am using FirstData to accept credit card payments. I bought the FirstData 2.0 connect module and was initially told by their tech support that I needed the authorize.net SIM module. I purchased the FirstData connect 2.0 module after buying the authorize.net SIM module which I was also not able to get working correctly.
I'm actually using globalgateway e4 via firstdata. I picked up the above two modules because FirstData tech support said I needed the authorize.net SIM module and when that did not work they said I needed FirstData SIM module. I got farther after installing the FirstData module as it did take the customer to their site but then I get an error which says my store is not configure right. Am I using the wrong mod or can the firstdata one be configured to work? I've been trying to figure this out for weeks now. If anyone has any idea on how I can get this up and running, please let me know.
If this is a job I would have to pay someone to go in and fix it, let me know.

Thank you

It is unclear what they are asking .. I think maybe because their naming and api has changed.
I will have to take a look at what they've done to see what changes may or may not need to be made.

Initially they had 2 gateways
FirstData "Connect" which was the redirect style gateway (like paypal)
and
FirstData "API" which was an onsite credit card form

Now they have this new "E4" but it is unclear if there is a
"Connect E4" or a "sim E4"
I know they can use Authorize.net SIM as their gateway format but I will have to alter that mod to allow changing of the urls for non-standard targets

Thank you for the prompt response. I am using first data through globalgateway E4, and I too am unclear what it is they are asking for. I do know that what I have will take my customer away from my site to place the order and back to my site once the order is completed.

Thank you

I have been able to resolve the above issue. I am unsure how to change the status of my posts to solved.
Thank you.

HOW DID YOU GUYS FIX THIS??? HOW DO I GET THE >PEM FILE? in the NEW e4 gateway I bought this http://www.opencart.com/index.php?route ... _id=203170

Please anyone can help what is my storename? where do I find out this information?

Hi everyone...

I both the new global gateway e4 and the old "legacy" api. (connect 1.0, 2.0 and the "linkpoint api")

the difference is for the old version (linkpoint api & connect) you can connect directly to FirstData by purchasing Q's modules. I got it and it works great for the Linkpoint API which uses a .PEM file.

BUT for the new version, they do not use these anymore.
Here's a link to first data's instructions to reconfigure the authorize.net SIM. (though the file I've edited was the AIM)
https://firstdata.zendesk.com/entries/2 ... ping-carts


MY PROBLEM (Q HELP ME PLEASE)
Following the directions there, I get up to step 8 where it asks for (I assume) a return page...? or specifically this "Authorize.Net Protocol - Relay Response URL"

STEP 8: Most carts are set up to use the Relay Response method by default, and create a page for use with this method automatically. You can find out the URL for this page by logging in to the shopping cart, and clicking "Pages". Here, you should see a page called "- Thank you for your order" (or something similar). Click the "View" link for this entry and copy the URL for this page.

Navigate to the “Payment Pages” tab in GGe4 Real-time Payment Manager and choose “3. Receipt Page”. Under “Authorize.Net Protocol - Relay Response Settings”, check the box next to “Allow Relay Response” and Paste the URL in the field next to “Relay Response URL”. Be sure to save your changes by clicking on “Save Changes” at the bottom of the page.

What confuses me is FirstData has given me conflicting information. They said if I do this, then the user will not leave the website. Another says that they will be forwarded to FirstData's hosted page to process... OR I can create an account with authorize.net who charges 5cents per transaction.

I only recently released a new version of Authorize.net SIM that supports relay response (1 day ago)
The relay reponse url for that version is I also updated it to support endpoint url overrides from the admin

Thanks Q,

For your new update to the extension: http://www.opencart.com/index.php?route ... .net%20SIM
At first, I was unsure if you meant the extension or the included one in opencart already but I understand now! However, my intent is to not have the user leave the site. Just got off the phone with FirstData again... New information (maybe not to you?)

(1) Instead of using the Linkpoint API (processing on your website) they now use the "First Data Global Gateway e4℠ Web Service API" (I believe there is no extension for this... I just started on it... Hope to be done by the 7th)
(2) Instead of using Connect 1.0/2.0 they use the "First Data Global Gateway e4℠ Hosted Payment Pages" (which is what the extension works with)

So you can use the sim authorize.net? and change it to the firstdata global e4 ?

Only if you want to use the "hosted pages" option from FirstData where the user leaves the site and processes their transaction on another page and returns to your site. (NO SSL REQUIRED)

In that case then you would follow these instruction to change the authorize.net plugin to function with FirstData. https://firstdata.zendesk.com/entries/2 ... ping-carts

Can you use this with authorize.net? I thought you couldn't, that's why I changed it to free-merchant.com.

I have the old version of linkpoint, I have been usi g them since 2008. I now am forced to upgrade to E4.
Is it true linkpoint charges $300 for this?