Where's the order?

v 1.1.9

Hi,

I just tried to create my first test order using COD for simplicity.
The site came back with order successful and I received the email confirmation from the system for Order #11 (Odd number considering first order on fresh installation).

However, If I go into Account > History, there's no order.
If I then go into Admin > Customers > Order, there are no orders.

Where is the order?

Also, what's the significance of the default order status set in Admin > Config > Settings> Option ?

Thanks
Mark

UPDATE - just checked the db and their are 11 rows in the Order table, all from today, but I only completed the order process once? They all have values - Order Status ID of 1 and Confirm of 0

There are also 11 rows in the Order History table, again all from today and 20 rows in the Order Product table. It looks like these have all been saved at various stages of checkout process?

Just wondering if this is anything to do with the various status values set in Admin?

The COD Payment Option has an Order Status set to 'Processing' - but what does this mean?

The Admin > Config > Settings > Option page has an Order Status of 'Pending' selected - but what does this mean?

Sorry, I'm probably doing something wrong here! (but there's no docs to advise)

Thanks,
Mark

the orders int he DB table are tempary and will be delete if not confirmed.

Thanks Daniel, but that doesn't really help me in terms of understanding the relevance of the status values in my second post and why there's no order but there's a confirmation email & success page?

Can someone please walk me through this so I understand how it's supposed to work?

Thanks
Mark

order status are for what status the order is at.

Normamly peopel what to have mulitple statuses so customers can track their orders.

Maybe there is a bug in your system.

What version are you using and do you have a link to your site?

Thanks Daniel.

I'm using 1.1.9, but can't provide a link just yet..

The COD Payment Option has an Order Status set to 'Processing' - but what does this mean?

The Admin > Config > Settings > Option page has an Order Status of 'Pending' selected - but what does this mean?

To clarify, is the status value set on the payment option, the status that the order will go to when that payment option has been successfully concluded?
E.g. if using Paypal and the payment is made, the order status is changed to the value defined in the PayPal payment option?

Regarding the 'default' order status defined in Admin > Settings, is this the status that an order is set to when the customer finishes going through the checkout but before the callback is received from the chosen payment option (or if that payment option fails/declines)?

Thanks
Mark

update to 1.2.3

Hi Daniel,

how does updating to v 1.2.3 answer my questions above?
I just need to understand the relevance of these status values and how they impact the workflow.

Thanks,
Mark

MarkF wrote:Thanks Daniel.

I'm using 1.1.9, but can't provide a link just yet..

The COD Payment Option has an Order Status set to 'Processing' - but what does this mean?

The Admin > Config > Settings > Option page has an Order Status of 'Pending' selected - but what does this mean?

To clarify, is the status value set on the payment option, the status that the order will go to when that payment option has been successfully concluded?
E.g. if using Paypal and the payment is made, the order status is changed to the value defined in the PayPal payment option?

Regarding the 'default' order status defined in Admin > Settings, is this the status that an order is set to when the customer finishes going through the checkout but before the callback is received from the chosen payment option (or if that payment option fails/declines)?

Thanks
Mark

Yes