[SOLVED] Drugoe - Unsupported extension - Start tag expected, '<' not found in Entity... - Canada Post Smart & Flexible

OC 3.0.4.0, PHP 8.x

I'm getting the following error since Canada Post updated their website yesterday:

Error Message PHP Warning: DOMDocument::loadXML(): Start tag expected, '<' not found in Entity, line: 1 in /usr/www/users/flip/catalog_oc/system/library/canadapost_smart_flexible/libraries.php on line 17094

Is anyone else using this extension and having the same problem? I'm assuming the Canada Post remapped some of their system, but I'm having trouble finding their support and it is Canada Day here today - our big national holiday!

Drugoe folded up during Covid and is no longer available for assistance - they made wonderful extensions that worked so very well for shipping!

I did find an old conversation on https://forums.phpfreaks.com/topic/1597 ... l-parsing/ fixing this sort of PHP issue dated 2009...not sure if that will help.

At this point I am about to contact one of my friendly code fixers, but thought I'd toss it in here to see if anyone has any bright ideas.

Can you confirm if the API endpoints has changed ?

khnaz35 wrote: ↑

Wed Jul 02, 2025 2:43 am

Can you confirm if the API endpoints has changed ?

Doesn't look like it - no changes to REST or SOAP for years https://www.canadapost-postescanada.ca/ ... ioning.jsf as far as I can see...

And I click on the login and got this page: https://www.canadapost-postescanada.ca/ ... rn-time-et

Looks like the system is simply down until July 2 at 7AM.

So, I'll call this SOLVED. Just wish they gave a better notification to us!

Update July 2nd Noon - Canada Post is again down...this is new. I assume the system fixes didn't quite take...

John :-#(#