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Stripe Payment Module - Payment completes but left with a spinning wheel

Posted: Fri Apr 04, 2025 4:04 am
by realgraffix
Hello All,

I could really use your help please. I have a Stripe card payment processing extension installed on my shop, which is OC 3.0.3.7.

When a payment goes though, it all transacts ok, but the purchaser is left on a screen when there is no information at all, and just a spinning wheel.

Image

I have reached out to the developer of the module, but looking at the years of comments gone unanswered, I'm not holding out a lot of hope.

Has anyone else seen similar, or have any idea's on what could be causing this please?

OC: 3.0.3.7
PHP 7.4.33
Default Theme
No Cloudflare

Kind regards
Chris

Re: Stripe Payment Module - Payment completes but left with a spinning wheel

Posted: Fri Apr 04, 2025 11:38 am
by khnaz35
Are there any errors in your error logs, developer console, or PHP error logs that you can share with us?

Re: Stripe Payment Module - Payment completes but left with a spinning wheel

Posted: Fri Apr 04, 2025 8:55 pm
by Johnathan
I'm guessing you're not using my Stripe Payment Gateway extension, but if you are please reach out to me here:

www.getclearthinking.com/contact

If you're not using it, then you could consider it as an alternative if you can't get your existing one working. Feel free to take a look at the screenshots and demo site, and then get in touch using my contact form if you have any questions.