Post by jhendrix » Sun Jan 26, 2025 4:23 am

I'm running OC 4.0.2.3. I was receiving emails whenever an order was placed.
I upgraded to 4.1.0.0 and ran into other issues.
I restored my site back to 4.0.2.3 and after I got it running again, I no longer get an email when an order is placed.
I have a 2nd site (which is running OC 3.0.3.9 and I do get order emails) and I have check all the Mail settings and they are exactly the same on both sites.
I have double checked all the settings in the Mail tab and they look correct and I have Orders checked under Alert mail.
Anything else that might be preventing the emails from being sent?

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Post by khnaz35 » Sun Jan 26, 2025 10:10 am

a) Have you confirmed if the order emails are being sent out at all?
b) Have you checked if the emails are being delivered to your Spam folder?
c) Are both websites hosted on the same server and under the same domain?
d) What if there is an issue with the mail server?
e) Have you checked all your server logs and OpenCart logs?

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Post by jhendrix » Mon Jan 27, 2025 7:43 am

khnaz35 wrote:
Sun Jan 26, 2025 10:10 am
a) Have you confirmed if the order emails are being sent out at all?
How do I tell if they have been sent?
khnaz35 wrote:
Sun Jan 26, 2025 10:10 am
b) Have you checked if the emails are being delivered to your Spam folder?
Nothing in there
khnaz35 wrote:
Sun Jan 26, 2025 10:10 am
c) Are both websites hosted on the same server and under the same domain?
different domains
khnaz35 wrote:
Sun Jan 26, 2025 10:10 am
d) What if there is an issue with the mail server?
how would I know?
khnaz35 wrote:
Sun Jan 26, 2025 10:10 am
e) Have you checked all your server logs and OpenCart logs?
I've looked them over, but don't see anything suspicious

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Post by khnaz35 » Tue Jan 28, 2025 10:17 pm

Seems you don't have much of grip on what's being asked and how to provide the relevant information. You can drop me email for paid assistance.

Got an urgent question that’s keeping you up at night? There might just be a magical inbox ready to help: khnaz35@gmail.com
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Post by JNeuhoff » Wed Jan 29, 2025 9:05 pm

Are you using SMTP settings, of PHP Mail?

Also, you shouldn't use OC 4.0.2.3 for a live site, it simply has too many bugs, many of them are fixed in the OC 4.1.0.0, but even there, some are still being addressed for the upcoming 4.1.0.1 release.

The OC 3.0.4.0 still is the most stable release for live sites and supports PHP 8.x versions, too.

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